I booked the hotel through yatra.com and also called them to confirm for the booking, they confirmed the booking is there for 2 rooms but when we reached there they gave us an unpleasant surprise that the booking is for one room only. After driving 250kms from delhi we didn't want to hear that but after waiting for 30 mins and arguing they gave another room.
When I called them I also enquired whether the breakfast was included or not, to which they said that it was available with my booking, but there was another surprise in store, when I went to have the breakfast they said that EP plan doesn't include the breakfast and I need to pay , I told them that when I called the reception they said that breakfast was included.
Well after arguing a lot with the hotel manager and making them realize that it was their mistake that when I called to ask whether breakfast is there or not they should have told me that my plan didnt include any breakfast, he agreed not to charge...
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