West End Hotel lobby is very impressive with staff around to help you take your cases up to your room. Our room on the 3rd floor was huge with a three piece suite and twin beds, which were very comfortable. The hotel is over the road from Mumbai hospital and we were expecting noise from that, but that was fine.... More

Although the hotel is a little basic, it is in a great position, has very friendly and helpful staff, welcoming lobby and large rooms. The room had a large double bed, very clean bed linen, two chairs, settee and a coffee table, writing desk and chair. Lots of space, airy and light. The bathroom was very modern and spotlessly clean,... More

The rooms are large but the beds are not comfortable.Still carries teh old world charm and teh service is great .Buffet breakfast and dinner needs more variety and woudl do well fi we had some fresh fruits and new menus . The hotel is located close to the commercial district and is well connected .Easily accesible by cab and the... More

Very well kept 1970s-styled downtown hotel. Loved it. Friendly and accommodating staff; unbelievably clean rooms. Good facilities including wireless. Loved it! More

i had to go to Mumbai for medical conference at Bombay hospital, which is across the road from this hotel. So to avoid traffic of Bombay, I checked in here instead of the 5star hotel located 3 km away. Well, when i checked in at 1 AM, the place had 2 humans on duty who were half awake. Had to... More

The is a pretty old property, but the staff is very co operative. The rooms are quite nice and clean . The phone's were not working when i checked in, however they were immidietely fixed on bringing it to notice. The reception is also very nice and co operative. One of the best places for dinner is Jaffer Bhais Delhi... More

Too fancy lobby of the West End Hotel makes a huge contrast with the shabby rooms that have cockroaches. Sheets are not washed properly. The staff is ignorant unless you keep on thrusting tips for every smile, so the client is nothing more than a walking bag of money and that feeling is very unpleasant. The hotel's delivery to the... More

We stayed in the hotel for about 13 days and beleive me, it was the worst experience I had ever had. the service was like the that of local DHABAS, or I would even say DHABAS are far more better than the one we stayed. the hospitality of this hotel is also below average. More

very good location. old style building. We stay at Family suite, it is huge, lots of space. Except that all beds are double bed, no choice of beds. Though close to hospital, they will not come to you and ask for money. Easy to get cabs. If I go to Mumbai again, I will stay here again. Air is not... More