The Hilton Mumbai International is located directly at the airport, so it was our very first stop in the middle of the night when arriving in Mumbai. It really does look poor from the outside, but it nearly takes your breath away once you enter the lobby. Everything looks really shiny and clean, especially the polished marble, which you can...
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Leaving tonight after a 6 night stay. Overall, I'm having a hard time rating this as average as opposed to poor but only because of the cost and the fact that it is billed as a 5 star hotel.
Pros:
- By Hilton standards the rooms are average, at best. By Indian standards, however, they are better than average. Particular...
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The Staff is very poor and non competent at the Billing Counter..We had a room with Breakfast included and they charged us for the Breakfast. Had I not shown them the intimation from the mail that I received regarding the bookings I had made I would have left the hotel being fooled by the Billing counter to the tune of...
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Dear Ewelinka87,
Thank you for your candid feedback, I sincerely apologise for the service shortfall you encountered during your check-out.
I have indeed discussed your case with my Front Office team and we recognise the importance of accuracy and due diligence especially when it comes to billing matters. Please rest assured that my team will take steps to address their...
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The Hilton Airport is just next to the Mumbai Airport so it's location is very convient for flights departing early in the morning. The hotel is quite nice and modern. The staff were friendly and helpfull, check-in/out fast. The room was rather middle standard room with enough comfort for short stay. Unfortunatelly the airport pic-up service is not free and...
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Dear CracowDanang,
Thank you for sharing your review of Hilton Mumbai International Airport. We are delighted that your stay with us met your expectations.
We very much appreciate your feedback on the hotel and our service. At the same time, we have taken note of your comments regarding our airport transfer charges and wish to clarify that our rates are...
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Beautiful hotel in great location.the hotel is very luxurious.Located near the international airport.In the room very comfortable bed.Excellent spa.Service is very helpful and friendly.Quick service and value for money.Eating at the highest level.So we go back again.
Dear Iwan89,
Thank you for reviewing Hilton Mumbai International Airport, my team and I are pleased to know that you enjoyed a positive stay experience with us.
It is very encouraging for us to read your positive feedback on our room, service and the food. These are indeed factors that are important for all our guests during their stay and...
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Location-wise, this is a good hotel to stay at if you want to be near the airport. The hotel itself is beautifully furnished and fitted, with ornate decorations and fine attention given to details in public areas. The high ceilings and luxurious furnishings lend it an air of aristocracy. The lounge is a lovely place to relax at the end...
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Dear TravelingGlutton,
Thank you for sharing your experience from your recent stay at Hilton Mumbai International Airport.
While it is nice to know that you liked the hotel interior, the room was comfortable and that your check-in was smooth, I am disappointed that our service shortfall could not complete your overall stay experience. We truly appreciate your constructive feedback and...
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We had one night here on our way out of India, after a great holiday. After our flight and long trip from the domestic airport (it's not far, but something got lost in translation with the taxi driver and he initially took us to the international terminal instead of the hotel) we were very pleased to arrive. The hotel gave...
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Dear traveltimeCanberra,
We are delighted that you had a wonderful holiday in India and that your one night with us left you not only with a positive impression, but also with very pleasant memories!
Thank you for your kind feedback on the hotel, our room and the food served at the Lounge. It is also a pleasure to read your...
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Very fresh and relaxing hotel very close to the airport. As per its design, gives a feeling of a small palace rather than being a Hilton. Very nice lobby, comfortable bar, and very nice rooms and bathrooms with wooden floor, which is not common in a city or airport hilton. The General Manager is always very visible and friendly, which...
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Dear Baanbellerive,
Thank you for your review of and compliments to Hilton Mumbai International Airport. It is a pleasure knowing that your enjoyed a comfortable stay with us.
We truly appreciate your recommendation of the hotel and look forward to welcoming you back soon.
Your sincerely,
Vikas Kapai
General Manager
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I have presented myself the Hilton hotel Very late (or actually early - 05:00 am ..) after an 8 hours drive, exhausted and without a reservation.
The lobby is beautiful and surprisingly extensive in respect to the small building and discrete entrance - with an eclectic but tasteful design.
The front-desk staff was very alert , very helpful and nice,...
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Dear krembo99,
Thank you sharing your experience from your recent stay at Hilton Mumbai International Airport. My team and I are delighted that you were happy with our facilities and hospitality.
Your feedback and recommendation are very much appreciated and we look forward to having you stay with us again.
Your sincerely,
Vikas Kapai
General Manager
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I've stayed at the Hilton Mumbai airport hotel on several occasions. Hilton Mumbai is very convenient to and from airport and I always stay here due to my Hilton Honors membership. I've previously written a review about the hotel but never mentioned about the food. It's time to give my opinion. Flights from US arrive at Mumbai around 9-10pm. I...
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Reviewed 25 September 2011
Dear LynnNJNewJersey_USA,
Thank you for your honest review of Hilton Mumbai International Airport, your insights from your stays are truly appreciated.
It is a pleasure to note that our service and comfort level of the room met with your expectations. And through your constructive feedback of our food, my Food and Beverage team will strive to further improve our offerings,...
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