This is my first visit since the hotel changed from a Starwood Hotel to a Hilton.
The hotel has not changed too much. The rooms are very comfortable and everything works. It has a very nice boutique feel, and I like the willing service. I have used the hotel in the past because it provides a nice introduction to India,...
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Dear RallyMonkey,
Thank you for reviewing Hilton Mumbai International Airport, it is a pleasure to know that you still found the hotel to be comfortable and service commendable since your previous visits.
I do, however, sincerely regret the inconvenience you experienced upon your night arrival. While I am happy to note that this situation was promptly resolved for you, I...
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Cancelled flight brought me to the Hilton at Mumbai international airport. Greeted with a quick "booked full" initially, but someone in charge took it upon herself to find me a room anyhow. After fifteen minutes she had arranged for one. I was happy. The room was fine, with all the trimmings.
Food in the the downstairs all day restaurant was...
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Dear Ennea,
Thank you for reviewing Hilton Mumbai International Airport, I am delighted that you were generally happy with the hotel despite your initial wait.
We very much appreciate your feedback on our room, food offering and Business Lounge. We have also taken note of your comment regarding our service and as always, will continue to work hard to provide...
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We stopped in at this hotel as part of a two week business trip including stays the Courtyard Marriott (Pune) and Taj Lands End (Mumbai) - the Taj definitely lived up to its billing as the best of the three with the Courtyard following behind and the Hilton a distant second.
First, the pros. This is a beautiful ornate hotel...
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Dear ofLeisure,
Thank you for reviewing Hilton Mumbai International Airport. While we are pleased that you enjoyed the hotel's ambience, we sincerely regret the inconvenience you experienced on your arrival and in our restaurant.
We have taken note of your valuable feedback on our service and our restaurant's food offering, and will take steps to rectify these. Indeed, service and...
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I checked into this hotel today. First, my colleague was upgraded to Club Level while I was not, because they have no smoking rooms on the Club Level. So if you smoke, don't plan on getting any upgrades.
More importantly, I ordered wine from room service. After 45 minutes I called to find out where it was, and was told...
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Dear Asivilli,
We sincerely apologise for the inconvenience you have experienced so far.
Since you are still staying with us, we will contact you directly to resolve your situation. As always, it is very important to us that our guests are comfortable and satisfied during their stay.
We look forward to meeting you soon.
Your sincerely,
Vikas Kapai
General Manager
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Is it just me? Other reviewers say it’s great – I come away thinking it’s seriously over-rated.
First – cut it some slack. It’s an airport hotel with huge turnover in guests. And secondly let’s be honest – I wasn’t buying a 36 square metre exec room. With 9 hours to kill I took the bottom rate and got a...
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Dear Springburn,
Thank you for your candid review of Hilton Mumbai International Airport.
Your constructive feedback has given us plenty of insights on the areas we can further improve. We wholeheartedly agree that every detail counts in contributing towards our guests' satisfaction, from the carpets, fixtures and furniture to our breakfast offering and pro-active service. We are, at the same...
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I've noticed that Hilton has been struggling in India ever since I've returned. The first thing about the Hilton lobby is that it's the tiniest I've seen. I don't know where it's four or five stars but it was more akin to a budget hotel..very narrow and unimpressive. Food was average, service was good though they seemed busier than usual....
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Dear skywords,
Thank you for reviewing Hilton Mumbai International Airport. While we are pleased that you found the hotel and service to your satisfaction, we are sorry that some of our facilities and food offering did not meet your expectation.
Our hotel was designed to reflect the style of a 19th century summer palace with European elegance and an ambience...
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Rooms ok. but the service was indifferent and slow down only to the Imperial China restaurant, the service works. The pool area was dirty (lots of birds).Did not meet expectations from hilton hotel
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Dear BO777,
While we are pleased that you found our rooms and Imperial China restaurant to your satisfaction, we sincerely regret that our service and general ambience did not meet your expectations.
We have also taken note of your comment regarding the pool area and my team will take appropriate steps to improve the cleanliness of the area.
Rest assured...
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We reached mumbai at midnight. around 1:35 . Took a bit of time to check in.The midnight buffet was great. Especially the indian section was good.It was a very nice stay and the hotel looks very good inside! its worth a dinner and also a stay.ALways a comfort to stay at hilton and find a level of consistency at all...
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Dear nawaz97_12,
Thank you for reviewing Hilton Mumbai International Airport, we are very pleased that your stay left you with a positive impression.
We very much appreciate your valuable feedback on our service, food offering and especially making Hilton your preferred place to stay. We look forward to welcoming you back in June.
Your sincerely,
Vikas Kapai
General Manager
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The choice of Airport Hotels in Mumbai is a little overwhelming - but my general rule of thumb is that you can't go wrong with a Hilton -- and the Mumbai Hilton further proves my point.
Located between the Int and Domestic Airport, it makes short layovers very convenient.
Hotel is very luxe, rooms and breakfast are excellent and service...
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Dear JonoAvnon,
We are delighted that you enjoyed your stay with us. Thank you for your encouraging feedback on the hotel, rooms and especially our service.
We hope to welcome you back in the future.
Your sincerely,
Vikas Kapai
General Manager
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Its nice to finally have a HIlton to stay at while in Mumbai, India. ALways a comfort to stay at hilton and find a level of consistency at all of their property worldwide. However this one takes it up a notch. Staff is very well informed and trained. As a Diamond member they went above and beyond for me and...
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Dear Mr. Patel,
It is a pleasure knowing you and your wife enjoyed our hospitality and stay at Hilton Mumbai International Airport. We are also delighted that Hilton is your preferred hotel.
Thank you for your encouraging feedback on and compliments to the hotel and my team. We look forward to welcoming you back in March.
Your sincerely,
Vikas Kapai...
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