Karol Bagh is know as backpacker area, where you can find decent, basic hotels as well as dirty, dilapilated places. Western Queen belongs to the latter category. It is a place where staff and owners don't care about their guests and don't bother to provide any kind of service. There are a number of rooms without window, the bathroom consists... More

The only positive thing is the location in Karol Bagh, which is "Ok". The hotel is very run down. When we arrived at 5.30 in the morning they did not even turn the lights on. People where sleeping everywhere in the lobby. The bathroom was moldy and very very run down. After showering we did not even know if we... More

average-proximity to metro station-food ok-hospitality good

I have booked this hotel online thru one of travel portal and my experience with this hotel is very bad. It was very unclean and there was no ventilation for rooms. All rooms stink with cigar smell. Also photos provided in internet are not exactly same. I looked almost 10 rooms in this hotel and haven't found even a single... More

We booked through makemytrip and after looking at one of the reviews abt the cleanliness factor, we specially asked Rohit and Narendra from Makemytrip to take care that the hotel does not dissappoint us with their service. We checked in early as informed before, but, the room was not set. It was smelly n moisty because the room was closed... More

Services: breakfast included--- we did not have breakfast at any morning. Limousine: possible managers Tata Room service: bedding were the same all the time.. we changed hotel and the last evening looking our things under the bed, we found garbage which was not ours. that´s good, we can be sure, nobody visiting our room and stealin our goods. On the... More

Room is good & stay comfortable. But service is bad. Eg. They take 1 hour to serve even a tea or coffee. Housekeeping service is provided only if you ask for it. Room service Food rates are very high.

Well to start with the receptionist is a very helpful and pleasant person . Knows the area and also is ready to help, it is ideal only for its location. otherwise the rooms are small , not well maintained, though the photos on web sites are great the rooms are very average, for the money you pay it is ok... More

I had went to delhi for a official trip. i had booked this hotel trough a travel website and photos were pity good. i went to the hotel by around 7.30 am for check inn. but it took around 1 hour to complete my check in. even though the rooms were free there were only 2 staff available. when i... More