We stayed at the 'Sun' Suite for 2 nights and got a room on the VIP floors at the top, overlooking the Sun Moon Lake. The building is right by the lake so even the restaurant on the 2nd floor had full lakeview. The decor was modern and comfortable, very spacious bathroom and dressing area with jacuzzi bath, separate shower,... More

Stayed at The Crystal Resort for 2 nights. The stay was wonderful. Excellent customer service. The girls at the recep are very polite. They even helped us to find out if we can bring certain things back to SG. Something which surprised us as they go beyond their scope of work. =) Would hi-light the great service that Ms Cherry... More

A small boutique hotel with modern and well facilitated rooms (about 20 rooms?). The best we enjoyed was the food of this place. 3 course western style meal for dinner and buffet breakfast combining Chinese congee and bacon & egg. Afternoon tea served at the resort restaurant but you can request to deliver to your room and enjoy it after... More

I found the Crystal Resort very relaxing and convenient. Upon arrival the staff provided tea and cookies while waiting for our room as I arrived early. The hotel is right on the lake with magnificent views! There is a nature trail nearby that takes you either to the rope line or butterfly garden. Bear in mind you must take the... More

Stay for a 3 days 2 nights from SLH.com. The appearance of the hotel were not attractive enough. Exterior were too plain only written in chinsese languages no English on their hotel sign. Advertise On SLH at their main entrance. We were greeted by the front dest agent warmly. As they fill up my details, looking around the lobby. It... More

Do not judge the hotel by its outlook. It wasn't outstanding at all from the outlook, however, I was filled with surprises when I entered the hotel. Staffs were extremely friendly and helpful, and as I couldnt really decide what to do for the day, they were there to advise us accordingly. Room is extremely CLEAN!! Worth for the price... More

The hotel is right on the lake, the next time I will pay extra for a lake view. The rooms are very well equipped and tasteful. Our package included dinner and we were both very surprised at the quality. Also the staff could not do more to help.