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All 34 Kandy hotels »

Chaaya Citadel Kandy

3.5 of 5
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
Hotel amenities
Chaaya Citadel Kandy
Ranked #7 of 34 hotels in Kandy
4.0 of 5 stars 333 Reviews
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333 reviews from our community

What travellers say about this hotel
  • Sri Lanka(27)
  • Very good(11)
  • Buffet style(9)
  • Swimming pool(7)
  • Bar area(7)
  • Dining room(5)
  • Staff were friendly(4)
  • Great location(4)
  • Not much(3)
  • Spacious and comfortable(3)
Traveller rating
    94
    145
    60
    25
    9
Only show reviews for Family (68) | Couples (189) | Business (1)
Date Rating
Northampton, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

Having read other reviews on Tripadvisor this hotel delivered exactly what we expected. The majority of guests were on tour buses but as independent travellers we felt well catered for. Our room (308) was quite a walk from the main restaurant and pool area but we liked the fact that it was quiet there. We were on the ground floor... More

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Bedford, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 14 May 2012

This was our 3rd hotel in Sri Lanka and was a good hotel choice. The view of the river is nice and there did seem to be lots of mosquitos and we did get bit despite spraying. The bathroom was dark decor and was disappointing at first but it was fine. The restuarant was good service and standard and choice... More

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See 2 more reviews by gillwing for Kandy
bristol
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 12 May 2012

We had stayed here 3 years ago and this stay was for one night but only a couple of days before the hotel was shutting for a major refurbishment. We were concerned this might affect our stay but the staff and food were as good as last time and the hotel was still fairly busy. The pool was looking a... More

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Stowmarket, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

The hotel is in a really good location with stunning views overlooking the river. We were lucky enough to have a room with a balcony out onto the gardens. We only stayed for one night & the pool looked so inviting when we arrived early evening after another tiring day of touring. Unfortunately as we didn't have long we didn't... More

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Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 7 May 2012

As we found with all hotels in the city areas, they sacrifice that 'personal' touch compared to the hotels in the more rural areas. Despite this, the room was clean and comfortable. The bathroom was well presented but we did get a few problems with mini ants. We had a balcony which overlooked the river and lawn area. Although we... More

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Bristol England
Senior Contributor
24 reviews 24 reviews
Reviews in 23 cities Reviews in 23 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

This hotel is in an excellent location and is really quite lovely, however this is let down by the attidudes of staff and management. We visited this hotel as part of an escorted tour run by Kuoni on an all inclusive basis. On our first night there we were informed by the bar staff that they had run out of... More

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John Keells Hotels, Shehara Meadows, Public Relations at Chaaya Citadel Kandy, responded to this review
17 May 2012

Thank you for taking the time to provide feedback on your stay at Chaaya Citadel Kandy. We maintain strict standards on customer service and supplements. Please write to us on reservations@johnkeellshotels.com with details so we can investigate into this further. Thank you once again for your valuable feedback. More

London, United Kingdom
Top Contributor
93 reviews 93 reviews
Reviews in 41 cities Reviews in 41 cities
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed 2 May 2012

We stayed here for about three hours before we had had enough. We had an old damp room with balcony doors that did not lock, we asked to move to another room and were told they had no other rooms. We offered more money and were given the same answer. So we tried to thick it out, we went to... More

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See 5 more reviews by istanbultrip059 for Kandy
John Keells Hotels, Shehara Meadows, Public Relations at Chaaya Citadel Kandy, responded to this review
17 May 2012

Thank you for taking the time to write about your stay at Chaaya Citadel Kandy and highlighting the areas for improvement. Currently, Chaaya Citadel Kandy is undergoing refurbishment and will be reopening in the end of 2012. More

Cambridge, England
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 May 2012

This hotel was nice, again I would have no hesitation in recommending it, although it appeared to be busier than the Cinnamon Lodge (see my comments regarding the dining hall below). The sleeping accommodation was nice, a large room overlooking the river. The bathroom wasn’t quite as nice, it was tiled in black tiles and wooden shower unit, which leaked... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

Luxurious hotel in romantic settings alongside the riverbank - excellent service, great food (especially breakfast) - we were looked after very well by the restaurant manager, Arshaad Buksh. Clean, spacious room. Will definitely stay here when next in Kandy.

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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

The best hotel we stayed in Sri Lanka. Very nice evening meal, and nice pool. Good views from the balcony. Cocktails were only slightly above average and the music in the bar was truly terrible - but both of those would be easy to avoid. The hotel is out of town, which makes it very peaceful. A tuk tuk ride... More

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Additional Information about Chaaya Citadel Kandy

  • Chaaya Citadel Hotel Kandy
  • Kandy Chaaya Citadel Hotel
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
Price range (per night):* INR7,158 - 15,266

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Chaaya Citadel Kandy
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