We were a group of six that stayed in the Mansion Santa Isabella Nov/2012. The hotel is a spectacular renovation of an old building. The owners have really created a hotel with real character. The in-room amenities are about right for the price point. However, the service is better than I have received at some (true) five star properties. The... More

I felt like a princess staying here! Climbing into the most comfortable sheets after long days in the jungle was priceless. It not only is one of the best hotels in Riobamba but the staff and owners are AMAZING. Ben and Jen made me feel at home they where helpful with everything. This is a place with heart and soul... More

In early November, I stayed three nights at the Mansion Santa Isabella. Located in a central part of Riobamba and close to eveiything, the hotel has been restored by Ben (English) and Jenny, Ben's Ecuadorian wife, to a lovely collection of rooms (I stayed in two different ones) with nice linens and bathrooms, set around a beautiful courtyard filled with... More

Mansion Isabella is a great oasis in Riobamba with great service and personal insights from the hosts. It has a great location in the city for easy exploring by walking. Ben and Jen are great English speaking hosts as is the manager Carlito. There are good restaurants nearby and they will help identify the restaurant that will suit you. The... More

We turned up on the wrong day and the male staff member was so very helpful and nice that he put us in nicer rooms to fit us in. Friends in 2 storey room with Jacuzzi, I got a large room with a large bath. This is the best hotel in Riobamba, the others we drove past looked substantially more... More

The Hotel is lovely reconstructed. The stuff is very friendly and does everything to make your stay very convenient.There is a very familiar and uncomplicated atmosphere.The owner has a helpful kind to solve all your traveller problems. Therefore we will give it as a special tip for our friends.

Carlitos was an absolute gem! He helped us acquire tickets for the Devil's Nose Train by going back and forth to the train station on numerous occasions. Hotel is in a very central location with many great restaurants nearby.

This is my third time in Ecuador and I can tell you this is the best hotel in Ecuador I have ever been to !!! The room are perfectly clean and the bed is more than confortable !!! The personal is very helpful and friendly and the restaurant is by far the best of the city ! Do not hesitate... More

We stayed here for several nights, one at a time, in between treks in the region and it was our home in Riobamba! Carlito is an absolute diamond who made it like coming to stay with friends - he and the staff took care of everything to ensure our stays, although short, were always sweet. We left bags of "nasty"... More