Dear Mr. Marco, We would like to thank you for your comments, expressing your satisfaction with your stay at our hotel. We will certainly look into the situation you stated regarding the room, so we can maintain the quality of our services. We are glad to know that you like our location, the attractions in the surrounding area and the... More

Dear Sir, The Transamérica Hospitality Group would like to thank you for your comment, which helps us to develop to be able to satisfy all of our clients. We are glad to know that you like our location, and are also pleased with our staff services. We are in the process of improving the internet signal/speed, but unfortunately, on some... More

Dear Mr. Andre, The Transamérica Hospitality Group would like to apologize for the inconveniences experienced during your stay. We are sorry for the problem and take your feedback as a sign of confidence in our process of continuous improvement. We will take immediate measures by reviewing our internal procedures and by ensuring that we guide our team in order that... More

Dear Sir, The Transamérica Hospitality Group apologizes for the inconveniences you experienced, since it is not the standard practice of our hotel. We believe that the observations of our customers are very important for our process of continuous development and modernization, which aims to provide better services and assistance. We would like to inform you that we will take the... More

Dear Sir, The Transamérica Hospitality Group would like to apologize for the inconveniences experienced during your stay. We also apologize for the problem with your room and the other problems you referred to in your comment. This is certainly not the standard of quality and excellence that our chain upholds and offers. We will take immediate measures by reviewing our... More

Dear Mr. Allison, Thank you very much for your comments and observations, which will help other clients in their decision to stay with us. We are extremely glad to know we have met your expectations regarding the spaces offered, and we are very pleased with your compliments about the services provided by our staff. As for the internet signal, we... More

Dear Sir, Thank you for your comments regarding your experience. We are glad to know that you are pleased with our location, which offers several leisure options with bars and restaurants, facilitating the convenience of staying with us. We hope to see you again soon. Transamérica Prime International More

Dear Sir, Thank you for your comments. We are pleased to receive feedback from our clients regarding our services so that we can continuously improve to provide you with quality services. Once again, thank you and we hope to see you again soon. Transamérica Prime International More

Dear Mr. Barros, Thank you for your comments. We were pleased to know that you like our location and the variety of leisure, culture, entertainment and gastronomic attractions that we have in the surrounding area. We hope that so many attractions will make you want to return and stay with us once again. Transamérica Prime International More