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Sheraton Sao Paulo WTC Hotel

4.5 of 5
Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Sheraton Sao Paulo WTC Hotel
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27 traveller photos
Ranked #132 of 273 hotels in Sao Paulo
3.0 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    7
    20
    27
    10
    9
Date Rating
Jrdane
Reviewer
3 reviews
1 helpful vote
“Okay for business”
4 of 5 stars Reviewed 15 January 2012

Not a bad hotel but Considering the size it has only a small bar that seems to be mainly a restaurant. This was my second trip to Sao Paulo and I would go back to the Hilton if I needed to be near the WTC. More

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Sheraton WTC, Quality Department at Sheraton Sao Paulo WTC Hotel, responded to this review
17 January 2012

Dear Guest, Initially, thank you for your review on Sheraton WTC. Here we take pride to analyse every comment or feedback from our guests as a great contribuition to our development process. At Sheraton we have Badebec Restaurant that attends our guests. However, in order to offer always a great experience to our guests we take advantage of a partneship... More

Phantom119
Western Ireland, Ireland
Senior Reviewer
8 reviews
6 helpful votes
“Good Business Hotel”
4 of 5 stars Reviewed 1 January 2012

Very good location, rooms very spacious, very good service, breakfast disappointing More

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Sheraton WTC, Quality Deparment at Sheraton Sao Paulo WTC Hotel, responded to this review
3 January 2012

Dear Guest, Thank you for your review on Sheraton WTC. We are very glad the our location is strategically good to your needs and been attached to two shopping malls, close to the new financial center from Sao Paulo and been few minutes apart from the International and domestic airports certainly we will continue to fit your needs during every... More

cb_SEA
Seattle, Washington
Reviewer
4 reviews
“good business hotel”
4 of 5 stars Reviewed 30 December 2011

Good Sheraton with friendly and very helpful staff. The breakfast buffet had good variety and quality (I didn't try the eggs, bacon) and an easy choice if it's included in the rate. In addition to the hotel restaurant there are a number of choices in the adjoining business center below. Great location if you're meeting in any of the nearby... More

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Sheraton WTC, Quality Department at Sheraton Sao Paulo WTC Hotel, responded to this review
12 January 2012

Dear Guest, We are very pleased you took some part of your time to contribute with our development through your review. Thank you for share your opinion with us. Being at WTC Complex makes us a comfortable choice to our guests having several restaurants and services stores inside the same building and strategically located close to CPTM and Metro providing... More

7727
Rio de Janeiro, RJ
Contributor
14 reviews
1 helpful vote
“Great location!”
5 of 5 stars Reviewed 27 December 2011

The hotel has the normal high quality of other Sheratons and it's location with some great restaurants underneath make staying there pleasure. More

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Sheraton WTC, Quality Department at Sheraton Sao Paulo WTC Hotel, responded to this review
2 January 2012

Dear Guest, We appreciated you took some part of your time to contribute with our continuoulsy development process through your review. We are very glad our location and restaurants attached to our hotel fits were the highlights from your stay here. Certainly, not only our location, but the partnership with few of those restaurants will make every experience - of... More

rengephil
Santiago
Senior Contributor
23 reviews
9 helpful votes
“Decent Sheraton with some big minus !”
3 of 5 stars Reviewed 23 December 2011

Clubfloor room is pleasant and roomy, one BIG minor is the excruciatiningly slow internet wifi, there is basic free service, I even paid one day the extra access, it only got worse, if you are on business this hotel is a NO GO for this reason, I lost a lot of precious time, finally went to the Hilton who helped... More

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Sheraton WTC, Quality Department at Sheraton Sao Paulo WTC Hotel, responded to this review
26 December 2011

Dear Guest, Thank you for write us a review and please accept our sincerely apologizes for the inconvenients you face during your experience at Sheraton WTC. We have a project that will certainly improve our internet service in a near future it will be completed. Our Housekkeping department has been re-instructed on our room cleanness standards in order to avoid... More

texas_forrest
Plano, Texas
Contributor
20 reviews
2 helpful votes
“Fraying around the edges - Expensive - Decent Service”
3 of 5 stars Reviewed 19 December 2011

I spent 3 nights at this hotel in early December 2011. My room was clean; the decor was nice, but not at a level of luxury I would expect for $490 USD per night. The room has two twin beds, a love seat, upholstered chair, desk with chair, flat screen TV on a swiveled base, a safe in the closet,... More

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Sheraton WTC, Quality Department at Sheraton Sao Paulo WTC Hotel, responded to this review
2 January 2012

Dear Guest, Thank you for your review on your experience at Sheraton WTC. We are very grateful you took some of your time to contribute to our development process through this opinion of yours. Regarding the internet service, in a near future our project to improve it will be through the tests fase, offering to our guests a greater service.... More

Vidya1
San Francisco
1 review
“Terrible service. OK hotel”
1 of 5 stars Reviewed 8 December 2011

Very poor service. 1- botched airport pickup. After emailing back and forth to arrange a 260 Real ($160) airport transfer, we arrive after a long flight and there's no one waiting with a piece of paper with my name on it. We wait 20 minutes and still nothing. I ended up having to buy a calling card to call the... More

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Sheraton WTC, Quality department at Sheraton Sao Paulo WTC Hotel, responded to this review
26 December 2011

Dear Guest, We are very sorry for the issues you faced during your experience with us, then please accept our sincerely apologizes for no having succeed yours expectations. Certainly, your review really help us to avoid those inconvenients to re-occur. Definetely our rooms division manager will be informed on your review in order to re-instruct our team to fit our... More

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pcasaux
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2 reviews
1 helpful vote
“Poor service”
2 of 5 stars Reviewed 1 December 2011

I spent 5 days on a 2 week business trip at this hotel. The rest of that trip I stayed at San Cristobal Tower (Sheraton) in Chile which is to my view the hotel with the best service in the region. In contrast to my experience at San Cristobal, I found the service at WTC very poor and for a... More

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Sheraton WTC, Quality department at Sheraton Sao Paulo WTC Hotel, responded to this review
26 December 2011

Dear Guest, Thnak you for your review and your preference to Sheraton Hotels. However, please accept our sincerely apologizes for the inconvenients during your experience withs us. Certainly we will re-instruct our team in order to overcome ours guests expectations. Our rooms division manager has been aware fo your comments on our SPG members benefits and will reinforce those same... More

travelgrrl09
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews
4 helpful votes
“Expensive room for quality”
3 of 5 stars Reviewed 21 November 2011

I stayed at the Sheraton in Sao Paulo for 1 night in November and the quality of the hotel and service was average. The bed was very comfortable, but the room itself was dated and needs to be remodeled. The concierge was very helpful as well as the front desk staff. Rooms are very expensive in Brazil but you don't... More

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Larry8241
USA
Top Contributor
51 reviews
36 helpful votes
“Nice Hotel But Expensive”
3 of 5 stars Reviewed 1 November 2011
1
person found this review helpful

Very nice Sheraton hotel located in downtown area about 1 mile walking distance to 2 really nice shopping malls. Other than that, there is nothing to do in the immediate area as it is a residential area near the embassies. Has a great gym and pretty well maintained hotel. But keep in mind, the taxi ride to and from this... More

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Sheraton Sao Paulo WTC Hotel Also Known As

  • Sheraton Sao Paulo
Address: Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")

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Sheraton Sao Paulo WTC Hotel
Av. Das Nacoes Unidas, 12559 Brooklin Novo
Sao Paulo, State of Sao Paulo 04578-903
Brazil
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