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Sofitel Sao Paulo

4.5 of 5
Rua Sena Madureira 1355 | Ibirapuera, Sao Paulo, State of Sao Paulo 04021-051, Brazil
Hotel amenities
Ranked #12 of 273 hotels in Sao Paulo
4.0 of 5 stars 63 Reviews
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63 reviews from our community

    Trip type
Traveller rating
    28
    26
    5
    3
    1
Date Rating
Posted by an Accorhotels.com traveller
Shanghai
3 of 5 stars Reviewed 6 February 2012

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Alejandro Geis, General Manager at Sofitel Sao Paulo, responded to this review
11 February 2012

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MemoRoberts
Buenos Aires
Contributor
12 reviews
7 helpful votes
5 of 5 stars Reviewed 24 January 2012

During my stay I experience some health problems, and I experience that phrase "like in home". The hotel service was very efficient and call me several times to check my state. I dont remember the name of the person who was in charge of the hotel front desk at that time...but excellent service. Apart from that the hotel is beautiful... More

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Alejandro Geis, General Manager at Sofitel Sao Paulo, responded to this review
11 February 2012

Dear Mr. Roberts, Thank you for your comments and review. We do appreciate your nice observations and we hope to host you again in your next visit to São Paulo. We look forward to having you back again to enjoy our fabulous bedding! Do remember that we value your feedback. Thank you very much indeed! More

Posted by an Accorhotels.com traveller
Rochester, New York, USA
4 of 5 stars Reviewed 22 January 2012

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Alejandro Geis, General Manager at Sofitel Sao Paulo, responded to this review
11 February 2012

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Yekta3
Irvine, California
1 review
1 helpful vote
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

Just arrived at Sao Pauolo Sofitel on R. Sena Madureira after a long flight from USA. Great service from the time arrived at the airport, great room with all comfort of the Ritz Carlton that we are used to. I highly recommend them. More

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Walter Strub, General Manager at Sofitel Sao Paulo, responded to this review
25 December 2011

Dear Sir, Many thanks for your comments at Trip Advisor regarding your recent stay at Sofitel São Paulo Ibirapuera. It is always a pleasure to receive positive feedback which will serve as an encouragement to all our staff as we strive to continously improve our quality of services. We thank again for sharing your experience and we hope to welcome... More

Rorick11
Cary, North Carolina
Senior Reviewer
9 reviews
2 helpful votes
4 of 5 stars Reviewed 31 October 2011

The Sofitel Sao Paulo is a wonderful hotel in central Sao Paulo. Check in was easy and the staff were very friendly. Rooms were comfortable and internet service was excellent. Check out was a breeze. Overall wonderful experience! More

Was this review helpful? Yes
Walter Strub, General Manager at Sofitel Sao Paulo, responded to this review
1 November 2011

Dear Sir, Many thanks for your comments regarding your stay at the Sofitel São Paulo Ibirapuera, It is always a great pleasure to receive positive feedback and to share it with our team, as we strive to continuously improve the quality of our services. We hope your next visit to our hotel will be as pleasant as the previous one.... More

Moyses
Rio de Janeiro - Brazil
Senior Contributor
34 reviews
30 helpful votes
5 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

I've been at the Sofitel for two nights Sept 30th to Oct 2nd. The good service has started at the check-in time. Room is excellent, big, comfortable, bathroom is also excelent with all kind of shampoos, Breakfast has excelent ham, eggs cooked as you ask for, croissants French made, service is perfect. There is wi-fi in your room (included). The... More

Was this review helpful? Yes
Walter Strub, General Manager at Sofitel Sao Paulo, responded to this review
16 October 2011

Dear Sir, Many thanks for your comments through TripAdvisor regarding your recent stay at the Sofitel São Paulo Ibirapuera. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Many thanks again for sharing your experience and we hope... More

KayeBrazil
Brazil
Senior Reviewer
8 reviews
9 helpful votes
5 of 5 stars Reviewed 9 October 2011
1
person found this review helpful

I really enjoyed staying at The Sofitel Sao Paulo. The suite is big, bright and very comfortable. The restaurant serves a nice dinner if you are not willing to go out for a meal. There is also a very good cafe in the lobby where you can enjoy a delicious snack. The staff was really great, helpful and very friendly.... More

Was this review helpful? Yes
Walter Strub, General Manager at Sofitel Sao Paulo, responded to this review
13 October 2011

Dear Sir, We very much appreciate your comments through TripAdvisor regarding your recent stay at the Sofitel São Paulo Ibirapuera. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Many thanks again for sharing your experience and we... More

leaberne
Berne, Germany
1 review
3 of 5 stars Reviewed 1 October 2011

I stayed at the Sofitel on a business trip. My room was beautiful and comfortable. Check-in was friendly but took some time. I realised afterwards that there may be a reason for the chairs at reception - some requests normally take some time, or are not executed correctly the first time. I requested that my company name be added on... More

Was this review helpful? Yes
Walter Strub, General Manager at Sofitel Sao Paulo, responded to this review
13 October 2011

Dear Sir, Thank you for taking the time to tell us through Trip Advisor about your recent stay at the Sofitel São Paulo Ibirapuera. I am sorry that your experience did not meet completely your expectations, please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback... More

mike9604
Rogers, Arkansas
Senior Reviewer
9 reviews
4 of 5 stars Reviewed 17 September 2011

I recently spent 3 nights at the Sofitel. The staff was great, very friendly and helpful. However the hotel felt tired. Only one choice of resturant for dinner, and frankly the food I had, duck was average at best. Again, the service was excellent, food just not up to the same level. The room was spacious, and the bed comfortable.... More

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UKRichardAH
Leatherhead, United Kingdom
2 reviews
4 of 5 stars Reviewed 30 August 2011

After the mad taxi ride in from the airport the Sofitel was a welcome haven of civilization and tranquility. Being parched and tired from the overnight flight the courtesy melon juice at Reception was a nice touch. Service all round is first class, good English spoken by all staff except the patisserie, but hand signals and pointing did the trick.... More

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Sofitel Sao Paulo Also Known As

  • Accor Sao Paulo
  • Sao Paulo Sofitel
Address: Rua Sena Madureira 1355 | Ibirapuera, Sao Paulo, State of Sao Paulo 04021-051, Brazil

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