This is what I submitted on our internal corporate travel intranet site...
I have stayed here on business a couple of times recently. Very basic, while they pretend to be something better than they really are.
Location: There is nothing close to the hotel. There are several gas stations nearby and I saw a couple of restaurants down a side...
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Dear Guest,
Thank you for taking the time to write about your recent stay at Pullman São Paulo Ibirapuera. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to...
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I've stayed here twice now and the rooms are updated and very nice. However, this time around no wireless and on top of that, they charged to use the business center connection!? The check in and check out were top notch but that's really where the service ends. There seems to be a real arrogance in the service elsewhere. The...
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Dear Guest,
We really appreciate your recommendation of our hotel to the other travelers (when you remarked we are one of the best places to stay when doing business in São Paulo).
When you mention our Welcome Desk team was top notch (only), it definitely makes us to increase our performance generally. That is our purpose. We do believe in...
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1hour for a simple caffe and milk pot is not exactly the service standards you are expecting for.
Dear Guest,
Fortunately we had the opportunity to apologize you, yet before your check-out time. As we commented you, it was a rare issue, totally atypical, and we were glad that you accepted our apologies, since we prioritize the satisfaction and security of our guests, working with them to guarantee the best welcoming attitudes.
Thank you for trusting in our...
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My stay at the Pullman/Sao Paulo was very good. Great staff, attentive. Location was fine. The hotel rooms were very nice. I would stay here again.
Dear Guest,
We appreciate the comments about our service, location and our rooms. We are delighted to hear that you enjoyed your stay at Pullman São Paulo Ibirapuera and will pass on your praise to all our team!
Connecting with our guests and ensuring that experiences such as yours are a memory to treasure is definitely our mission!
We thank...
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I spend a lot of nights in hotels all over the world. The remodel of this hotel is nice. The room rate was very high--higher than the Hilton in Puerto Madero, Buenos Aires, where I had stayed the two nights prior to my arrival. The bigger problem was the extra half day rate I was charged to check in when...
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Dear Guest,
We very much appreciate your comments regarding your stay at the PULLMAN SÃO PAULO IBIRAPUERA.
We thank you for taking the time to share your feedback, also concerning "the highlighting for our atmosphere".
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for...
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I stayed 3 nts in Pullman SP and found it very comfortable. Large room with nice view.
Buffet breakfast was small but of good quality and variety.
Free wifi however a bit slow.
Area is fairly safe and offers good access to downtown business area in less than 30min which is good considering the heavy traffic in SP.
Around the...
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Dear Guest,
Thank you very much for such a nice review of your last stay with us.
I am glad you enjoyed our product and services. And I have to agree with you - also because of the hotel location - we have been much commended: we are pretty close by the Ibirapuera Park and with easy access to the...
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Nice hotel. Short taxi distance to most places. Good restaurants just around the corner. Expensive but worth the money to feel protected. Excellent breakfast - you have to try the cheese-balls!
Dear Guest,
Thank you very much for your candid feedback as well as your loyalty to our hotel! We are very happy to hear that we were able to assist in making a special stay for you, here in São Paulo.
Thank you so much for taking the time to provide such thoughtful and informative feedback, especially from our security...
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Great location, regular service, good breakfast and restaurant. Fair price. The rooms are well decorated and very comfortable but believe it or not you could hear someone snoring in the next room.
Dear Guest,
Thank you for the candid review here on TripAdvisor and for your kind words regarding your recent stay with us.
We are sorry to hear about the issue you commented (snoring). We strive to provide each and every guest with the absolute best in accommodations and customer service and we are sorry to hear you disagree.
We would...
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This is a good choice for Sao Paulo, not fantastic by any stretch of the imagination, but good. I stayed in one of the more basic rooms; small, basic, smallerst picture window I have ever seen in a hotel (and it was the only window). I have seen pictures of their upscale rooms which look much nicer. The staff is...
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Dear Guest,
Thank you so much for your glowing review. It is our pleasure to have welcomed you in our hotel. We truly appreciate your kind words, especially about our service (staff was quite friendly and helpful). We will continue to provide our guests with the service you have come to know from us.
Again, thank you for taking the...
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