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All 82 Buzios hotels »

Serena Buzios Resort

4.0 of 5
Rua Campo de Pouso 1630, Buzios, State of Rio de Janeiro 1630, Brazil
Hotel amenities
Ranked #25 of 82 hotels in Buzios
4.0 of 5 stars 130 Reviews
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130 reviews from our community

    Trip type
Traveller rating
    58
    36
    16
    10
    10
Date Rating
Traveler1252
San Francisco
1 review
2 helpful votes
2 of 5 stars Reviewed 7 August 2011
2
people found this review helpful

We booked the resort from Rio, and they told us the price was 106 and 121 for our rooms. When we got there around midnight they told us that the rooms would be 180 and 205. When we told them that we had just made the reservation that day they said that this happened "all the time," but that there... More

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Ventas, Director Comercial at Serena Buzios Resort, responded to this review
18 August 2011

Rochester Hotels’ commercial policies are based on BAR rates (Best Available Rates), which are established taking into consideration many varying factors. An important advantage of the use of said rates is that our guests get the best available rate at the precise moment of booking a room at our hotels. Bookings are considered confirmed once guests receive an email containing... More

jaimejuan
Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 18 July 2011

We stayed in a loft. very comfortable, breakfast and dinner were awesome and the drinks too! All the employees are very kind, waiters and desk in particular, they also has a beach personal and facilities ant Geriba beach, so you can stay there very safe, and offer surf classes there. For me five stars. More

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tacoma062
Rio de Janeiro, RJ
1 review
2 helpful votes
1 of 5 stars Reviewed 18 June 2011
2
people found this review helpful

First, allow me to begin by saying I am a fairly seasoned traveler. My job requires staying in hotels 150-200 nights a year. I don’t know if this establishment is incompetent or just rude. But I don’t really care which is to blame. I was coming to the region for a petroleum trade show. I couldn’t find a room in... More

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Ventas, Director Comercial at Serena Buzios Resort, responded to this review
23 June 2011

Dear Sir/Madam, it would be our pleasure to address this issue personally with you. Therefore, we request you to please send as an e-mail or phone number where we can contact you. The Commercial Manager of the RH chain, Aldana Galan, will be in charge of dealing this issue directly with you. If you wish you may contact her at... More

amarques99
Brazil
Contributor
13 reviews
9 helpful votes
4 of 5 stars Reviewed 13 June 2011

This is really a nice place to be in buzios. We got a good promotional rate, something about USD100 per night/couple for one of the best suites. Another couple was traveling with us and they stayed in the "loft" room. As I always try to do, let's put the pro x the cons: PROS: Incredible staff, very helpful, always trying... More

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arnaldo1
Sao Paulo, SP
1 review
2 helpful votes
3 of 5 stars Reviewed 12 May 2011
2
people found this review helpful

what´s ok - nice architecture, nice location, nice service, very nice breakfast, nice atmosphere, nice live music what´s not ok - the room, needs a facelift, a bed in the floor level, the old closet, the almost broken doors, the cleanliness, the bathroom smell, More

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Ventas, Director Comercial at Serena Buzios Resort, responded to this review
15 June 2011

Our design was carefully planned together with renowned architects in order to maintain the style that represents Buzios and its environment. One of our major highlights is our tatami bed, this furniture represents the exclusive design of RH. Not all room categories have tatami bed, only the loft, Superior A and Superior B, Standard and Suite category have the sommier... More

marcst_g
Montreal, Canada
2 reviews
1 helpful vote
5 of 5 stars Reviewed 26 April 2011

The Hotel was clean and quiet. It actually not that big so it's not crowded. The service was excellent from the staff. The room was good, but the bathroom could have been better laid out, it was a bit cramped. The Serena is located close to Geriba beach, one of the best beach I've seen so far, great sand, clean... More

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ads2
Edinburgh, United Kingdom
2 reviews
2 helpful votes
5 of 5 stars Reviewed 9 April 2011

We stayed at Serena for a week in March. The staff could not have been more helpful, they went out of their way to make sure we were happy - and we were. it's also only a 5 minute walk to Geriba beach where the resort has it's own reserved area with seating and parasols. The room was clean, spacious... More

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mooooo9oo0o0ooo
bristol
Senior Reviewer
9 reviews
24 helpful votes
1 of 5 stars Reviewed 9 February 2011
4
people found this review helpful

After a hectic eight days sightseeing in Argentina and Brazil, we were looking forward to 5 days in this resort. We lasted less than an hour before arranging to return to Rio the following morning-the earliest time we could get out! Please note that the many complaints about this hotel are from the UK/US. The praise comes from Brazilian couples... More

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Ventas, General Manager at Serena Buzios Resort, responded to this review
17 March 2011

Serena Boutique Resort is one of the few hotels that keeps its service and recreation structure year round. Activities for kids and adults, tours, surf classes, transfers to the different beaches, night shows, beach service, among others which make Serena be characterized as boutique Resort. We provide trilingual staff at the fornt desk (Portuguese, Spanish and English) who will assist... More

traveller1277
Globetrotter
Reviewer
5 reviews
8 helpful votes
3 of 5 stars Reviewed 26 July 2010
1
person found this review helpful

We stayed at the Serena in July 2010, during which time we had a mixed experience. On the positive side, asthetically the hotel is very nice, tasteful building set in nice gardens with an excellent selection of fresh fruits, pastries, meats, cheeses, cooked items, juices and hot drinks at breakfast. A wide selection of complimentary DVDs are also provided ofr... More

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Ventas, Director Comercial at Serena Buzios Resort, responded to this review
1 October 2010

Serena Buzios Resort is a family hotel. All special requests are recorded and highlighted on the reservation. According to the hotel´s availability, it always tries to comply with the guests requests, offering a room upgrade at no charge when checking in. In case it is not able to do so, due to the luck of availability, the hotel fullfills the... More

MARCOSSK
Bogota, Colombia
Contributor
13 reviews
2 helpful votes
3 of 5 stars Reviewed 9 July 2010
1
person found this review helpful

This small hotel is georgius, beautiful, but service is terrible and worst is that they don't care about it. We bought the romantic dinner wich included an upgrade in room, but they didn't give us it, and also the dinner is the same buffet, but it includes 1 bottle of wine... what a rip off. Breakfast is ok, but full... More

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Ventas, Director Comercial at Serena Buzios Resort, responded to this review
1 October 2010

The upgrade benefit informed in the romantic promotion is according to availability, this exception is clear in the promotions description offered on our website and it is also informed to the passengers when making the reservation. More

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Serena Buzios Resort Also Known As

  • Serena Buzios Hotel
  • Serena Hotel Buzios
Address: Rua Campo de Pouso 1630, Buzios, State of Rio de Janeiro 1630, Brazil

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