Faded glory with totally inept staff the service is terrible! Food not good either. No attention to detail. We are disappointed .
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- Pestana Angra Dos Reis
- Pestana Angra Hotel

Faded glory with totally inept staff the service is terrible! Food not good either. No attention to detail. We are disappointed .
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This property from the Pestana group is simply fantastic. We stayed in 1 of the bungalows, has a private sauna and jacuzzi and surrounded by lot of greenery and has a private beach in walking distance. Movement within the property is via golf cart. We took a package deal, breakfast and dinner was included and offered a good choice during...
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We certainly spent a pleasant weekend at this beautiful place, with its idyllic beach between islands, trees and mountains. But the hotel really misses important details that, by the price one pays, it should not do. Wood decks in bad (and even dangerous) condition, cold, smelly, ugly sauna and whirlpool, a mediocre breakfast, disorganization (slow check-out) and poor training of...
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Some perspective first. We (me and my wife) are usually pretty comfortable in all kinds of hotels. Depending on the place on our mood for the trip we may stay at a 5 star or at a very simple B&B, and we are usually pretty happy everywhere. In this specific trip (roadtrip from Sao Paulo state southern beaches to Rio...
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Rooms are spacious double room bungalows, set in pleasant surroundings. Beach is small but private. There is a decent-sized pool, plus gym facilities. Staff were helpful, but not all on the front desk are competent in English. Free wifi. The biggest drawback to staying here is the restaurant. This hotel is relatively isolated and you will probably want to eat...
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I live in Rio de Janeiro with my husband and we went to Hotel Pestana Angra dos Reis for six days, partly to check out what Brazilians call one of the most charming spots of their country, and partly to avoid the throng and the noise of the carnival.
Well, as to throng and noise, there certainly wasn't any of...
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Check in experience - Bizarre!
Accommodation - we had a "Superior" bungalow; open plan large room with concrete dividing wall to bathroom area; no storage for clothes, open hanging space only. TV with cable, DVD player (various films can be borrowed) and small radio / CD player. "Double" bed was two singles pushed together. Refrigerator immediately behind bed with poor...
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Dear Sir/Madam,
Thank you for taking the time to register your comments following your stay at the Pestana Angra. We regret your stay did not live up to your expectations and will review all issues in order to take immediate action to improve our service.
Sincerely,
The Management
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Paradise this hotel certainly was. Great service, beautiful food, room came with a jacuzzi on the balcony and a sauna, extremely comfortable. Great views across the magnificent bay, and a very quiet beach area.
Fantastic stay here, will definately visit again.
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Dear Sir/Madam,
Thank you very much for taking the time to write on your experience at the Pestana Angra. We are delighted that our service met your expectations and look forward to greeting you again in the near future!
Sincerely,
The Management
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We were met by the Manager on arrival, and the staff throughout the stay were really friendly and would even come down to the beach to get us drinks.
Our bungalow was spacious and clean with great facilities: sauna, nice big shower, and free wifi.
The food was superb, especially breakfast where the courses just kept coming.
There was a...
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Dear Sir/Madam,
Thank you very much for taking the time to write on your experience at the Pestana Angra. We are delighted that our service met your expectations and look forward to greeting you again in the near future!
Sincerely,
The Management
More
Breakfast with many bees. To go your room you need climb a hill. The services of reception is totally bad
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Dear Sir/Madam,
Thank you for taking the time to register your comments following your stay at the Pestana Angra. We regret your stay did not live up to your expectations and will review all issues in order to take immediate action to improve our service.
Sincerely,
The Management
More