Grand Palladium Imbassai Resort & Spa (Mata de Sao Joao, Brazil) - All-inclusive Resort Reviews

MVN_77

São Paulo

2 reviews

Reviews in 2 cities

7 helpful votes

“Please read. Do not go to this hotel!!!”

Reviewed 14 January 2012

6

people found this review helpful

DO NOT WASTE YOUR MONEY HERE. FOR THE SAME MONEY GET BETTER STUFF IN THE CARIBBEAN. UNPREPARED AND UNFRIENDLY STAFF. While choosing the resort for our vacation, I went trough all the notes posted here, at trip advisor. As you may all see, there is a consensus that the place and facilities are awesome, but the services are far from... More

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Dylan R

Sao Paulo, SP

Contributor

17 reviews

Reviews in 8 cities

14 helpful votes

“Good surroundings + bad food”

Reviewed 12 January 2012

9

people found this review helpful

The food is horrible - badly done, uncreative - seemsthere is no chef takinga care of it. The ingredients re fine , it is the cooking that is a mess. The beach is great, the pools are fine, the room is good. The service is patchy...at times excellent at time deplorable.

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Dear Guest: Thank you for share with us your opinion of your last stay in our Resort, for us its very important each comment that come to our attention. In case if you need any future request please don’t hesitate to contact us, will be our pleasure to take care of you. Best Regards More

Disfrutator

Buenos Aires

Senior Reviewer

10 reviews

Reviews in 6 cities

13 helpful votes

“A full & fair review from an Argentinean's point of view.”

Reviewed 17 December 2011

7

people found this review helpful

This is a "five star" resort, but five stars in Brazil equal three or four in the Caribbean, so be prepared for a neat place, with all the basic needs covered, but nothing really outstanding. Guests are mostly Brazilian, followed by Argentinean, and practically no Europeans or Americans. As for the facilities, let's start with the food: the best fares... More

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Dear Guest; First and foremost, thank you for your comments about your last stay in our resort . For us is extremely important the opinion of our guests. I really would like if you give us another opportunity, and I truly believe that you will be positively surprised with all strides that we are doing in the hotel. Thanks again... More

Kellycb

Sao Paulo, SP

Senior Reviewer

7 reviews

Reviews in 6 cities

6 helpful votes

“Has to improve food quality and service.”

Reviewed 4 November 2011

2

people found this review helpful

I spend 5 days at Grand Palladium, Bahia last week (October 2011). The decoration is beautiful, room is confortable, shower is great, but they should provide better cleaning services for the room and bathroom at puclic areas. As the resort is very recent, it seems like the working team does not speak the same language. Service is confusing, people that... More

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Dear Guest; We appreciate the time that you take to put in writing your fed back of your stay, the purpose of this responds is to inform you that we regrets that your experience in our facilities were not satisfactory and we are taking note of your points to verify in detail every one of the reports that you are... More

Verastur

Sao Paulo, SP

Contributor

17 reviews

Reviews in 7 cities

8 helpful votes

“Like a paradise!”

Reviewed 12 September 2011

3

people found this review helpful

This almost brand new hotel has a fantastic location, very good infrastructure, very good service and food. It is all inclusive system, what doesn't make the staff do less than their best. This paradise is blessed by a perfect nature. The lovely garden full of coconut trees is crossed by a creek with cristal water running to the white sand... More

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Dear Mr Verastur Thank you for taking the time to leave your review. We are elated that you have had such an amazing vacation at our beautiful Resort. We appreciate all your positive comments especially those about our staff. We are truly proud of team as they work continuously to maintain and improve the product that we offer to our... More

baianointheworld

Salvador, BA

Senior Contributor

39 reviews

Reviews in 20 cities

27 helpful votes

“Great Facilities, okay food”

Reviewed 26 August 2011

2

people found this review helpful

This is a brand new hotel on the beach, about 50 minutes from the airport. It's inside a condominium of houses, and the location is great. There's a small river between the beach and the hotel, and lots of coconut trees, so you do not see the beach, and this is great for security and privacy reasons. The infrastructure is... More

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Dear bahianontheworld, On behalf of the Grand Palladium Imbassaifamily, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for. I am sorry to read that you did not enjoy our meals in our buffet restaurants. Once again thank you for bringing your experience to our... More

MineiroBeloHorizonte

Belo Horizonte

1 review

2 helpful votes

“Great facilities, OK food, terrible service”

Reviewed 18 July 2011

2

people found this review helpful

Landscape is beautiful and the facilities are great. Everything is carefully designed and decorated, and the room is very confortable and silent. The food is not bad, but nothing special either. There's good of variety, although most of the menu repeats every day. They are usually seem prepared in batches and lack freshness. The service is terrible. The resort is... More

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Dear Mineiro Belhorizonte, I am sorry to learn that your stay and experience at the Grand Palladium Imbassai was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do... More

santo19

Belo Horizonte, MG

2 reviews

Reviews in 2 cities

10 helpful votes

“What a Disappointed”

Reviewed 10 July 2011

10

people found this review helpful

I returned yesterday from Grand Palladium Imbassai Resort & spa after one week stay. What a Disappointed. The landscape is marvelous The facilities are beautiful but the management is poor. In 2 days we run out of running water in the room. In the second day of our stay the room was not be ready until 5 p.m. Some employees... More

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Dear Santo 19, First and foremost, thank you for your comments about your stay in our resort. We have taken note of your comments and we assure you that improving our service in those area is one of our immediate priorities. I am very sorry about the inconveniences you experienced during your stay. It is important for us to know... More

kiki044

jhjhgjjhjhgj

1 review

“excellent”

Reviewed 10 July 2011

excellent hotel, friendly service wich made feel really happy during my whole stayed with my family. I will stay there again!!!!

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Dear kiki044, Thank you so much for taking the time to write this review on our hotel. Your remarks are very important and they help us to improve our service and our product. I was very pleased to read all the positive comments you had for us. If you plan to visit us on the future, please do not hesitate... More

Marcelomauro

Sao Paulo, SP

1 review

“Good experience. Good choice. Minor issues”

Reviewed 13 June 2011

We (me, my wife and my 2 years son) spent 1 week in this Resort. Before book it, I spent several hours locking at this site for all Resorts and checking all coments made for each one, the good and bad ones coments. I concluded that there is no perfect place that can make all people happy, so my decision... More

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Dear MarceloMauro, I would like to thank you for your nice comments about your stay in Grand Palladium Imbassaí. For us is very important to know the opinion of our visitors, even more when giving us the opportunity to show you our hospitality despite the mixed reviews. In the name of the Grand Palladium Imbassaí team, thank you very much... More

Grand Palladium Imbassai Resort & Spa All-inclusive Resort, Mata de Sao Joao

Grand Palladium Imbassai Resort & Spa

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