We spent 2 nites. The first nite, we had a gentleman from room 200, the floor directly below us, inadvertently walked up an extra flight of stairs and open our room door with his keycard. How rude. Fortunately, we were just sitting and visiting with my son and his girlfriend. Otherwise, it could have been quite embarassing. I called the front desk to report it and all they did was say that they would check into it. We also reported it when we checked out and nothing was said or done about it, to our knowledge. I also forgot a surrong wrap in our room and expected the hotel to send it back. It's almost been a week since our stay and I have not received the surrong yet. The pool, hot tub and excersize rooms were nice.
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