Hello, I wish I could get in touch with the person who wrote the 1st review. When I first read the review, I was going to defend Brenda. Ha! Im glad I didn't - here's my story...I took a group to a Kings Dominion weekend event. We stayed at the Ashland Inn two years in a row with only one minor problem. (nothing to complain about) This was 2-3 years ago. I have worked with Brenda in the past. She was always very nice and helpful. Unfortunately, when I called to make reservations this year, I was unable to reach her. When I finally reached her, she took my phone number and never called me back. Today, 3/9/05, I called to speak to her. Becky anwered the phone - I asked to speak to Brenda. She said, "She's talking right now." - Not, "she's unavailable or she's with a customer, may I help you?" I explained to her that I have been trying to reach Brenda for over a month - obviously they are too busy. She laughed. I asked her what was so funny. She said... more
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