As platinum SPG members, we spend a lot of time in hotels and have done our fair share of complaining. While this hotel is fine for business and convenient to the Metro and airport, it is an older property. That being said, we were delighted and impressed to receive amazing customer service from both the hotel manager Beth and Ranjit... More

I have been staying at this hotel for years do to it's proximity to the airport and Metro station. The hotel suffers from an indifferent attitude by its staff mainly because the rooms sell themselves. It's location can't be beat for the business traveler or vacationer. I am a Platinum member If the Starwood points program, yet I still have... More

I thoroughly enjoyed the hotel. I called from the airport and spoke with Brian who informed me the shuttle would be arriving momentarily and would bring me directly to the hotel. He made me feel welcomed. When I arrived Ranjit was extremely professional and gracious. Throughout my stay he has continued to answer any questions or concerns. America cleaned my... More

The hotel is OK, we were not impressed with it at all, people working there were friendly, but the rooms were not nice, we couldn't sleep that night cause it was so noisy, you could hear toilets flashing from the floor above us, you could hear people talking everywhere. My bed comforter had food stains and the carpet was wet.... More

Although this hotel is a bit run down, and i didn't find the customer service to be particularly great, it really does have the basics down well. The beds are incredibly comfortable, the coffee in the rooms is good, the gym is nice, strong hair dryer, etc. And of course, the location is great, right next to the metro, and... More

On arriving in Washington Dulles I took a taxi to Crystal City. To my dismay we got into traffic jam on the beltway (it was Sunday evening!) – the whole trip took ages and the fare was $75. Being and tired and jetlagged I was really looking forward to crashing into a bed. The first room on the executive floor... More

The customer service was great from the moment I entered until the time I left. Ranjit provided timely, professional, and courteous service. The lady, Saham who worked in the club house and restaurant was friendly and kind. I would love to come back. More

I stayed here last in 2010 when they were going through some reconstruction. I wasn't very impressed then; however with the remodel, I am very please. As platinum member, I was upgraded to the club floor. The lounge area is clean, nice looking with great service; Tessa (sp?) from Eritria was very friendly and cordial. The fitness center is top... More

I had a last minute trip to interview in the Pentagon. I arrived very late at night, and the guest services person who checked me in, Ranzy(sp?), was wonderful! He got my room set up quickly, but as soon as he realized I was there for an interview the next morning, he thoroughly addressed all my needs very kindly, efficiently,... More