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DoubleTree by Hilton - Washington DC - Crystal City

3.5 of 5
300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
Ranked #24 of 48 hotels in Arlington
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619 reviews from our community

Traveller rating
    164
    221
    137
    64
    33
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Families
142
 
Couples
95
 
Solo
71
 
Business
230
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
West Lafayette IN
Top Contributor
222 reviews 222 reviews
103 hotel reviews
Reviews in 94 cities Reviews in 94 cities
337 helpful votes 337 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

I think this hotel is somewhere between a 3 and a 4. On the positive side, it was clean, our room in the south tower was nice with a comfortable bed, and all the staff that we interacted with were friendly and pleasant. The location is a 10-15 minute walk to the Pentagon City Metro (blue and yellow lines) and... More

Was this review helpful? Yes 1
See 3 more reviews by azogal for Arlington
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
23 May 2013

Thank you for sharing your experience. I am glad that you had a mostly positive stay. It is nice to read that you enjoyed your accommodations and found the staff to be friendly. We are lucky to have such a great location and I am glad it fit your needs. The water pressure should not have fluctuated and the Director... More

Bedford, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 21 May 2013 NEW

Booked this hotel for our last night in the US as part of our package before flying home to the UK via Dulles. We would have used the excellent Hotel Rouge as we did on the way in at the start of our holiday but they were booked for that night. This booking was thus a bit at random. The... More

Was this review helpful? Yes 2
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
23 May 2013

Thank you for your review. I hope your travels to the United States were fun and memorable. We have renovated many of our rooms/suites and as they are being done, safes are being put in them. We do offer safety deposit boxes for the rooms that do not yet have a safe. We do offer complimentary wifi in the lobby... More

Indiana
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

We usually stay elsewhere when visiting DC but those hotels weren't available for our dates. The room was comfortable but other features make this hotel less desirable: (1) Location--it's a 12- to 15-minute walk from Metro, which is just far enough to make it a hassle, and the walk itself is not particularly pleasant (one block against the service side... More

Was this review helpful? Yes 1
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
23 May 2013

Thank you for taking the time to send in a review of your experience. i am sorry the location did not fit your needs. I walk to the Metro often and it takes 7-10 minutes, as it is only a 3 block walk. There are two ways to go -- one is to walk down Army Navy Drive, which has... More

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College Station, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 May 2013 NEW

Rooms were disappointingly small, plain, and unremarkable, unlike other hotels. No room safes! None of our 5 rooms had a view, even tho I specifically requested it at time of reservations - the very reason the hotel was selected. Super hot lobby on check in. Hotel is many blocks away from restaurants and metro. Many others much closer, as we... More

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
21 May 2013

Thank you for your review and the survey you filled out about your recent experience. We do offer many room types so if a standard room is too small for your needs please look into a suite. I am happy to let you know that as the rooms are being renovated laptop size safes are being put in. However, for... More

Parker, Colorado
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

I like this hotel more for where it is rather than what it is. Low lights: Front desk staff don't seem to care about guests, parking is a pain (and costs $26 a day) and the rooms are ordinary Doubletree. High lights: Rooms are comfortable. Housekeeping, room service, maintenance, bell captains are outgoing, friendly and helpful. I have stayed here... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
21 May 2013

Thank you for your review. It is disappointing to read that you feel the front desk staff did not care about you. I am very sorry this was your perception as that is not the case. Without knowing the specifics of what occurred, I can not comment on the situation that led you to this conclusion. However, I do hope... More

Chicago
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

I have stayed at many hotels in Crystal City. Although the staff is friendly and the hotel is in a good location, it is dated and showing its age. The hallway carpet was stained and the furniture in the rooms are very dated. I was upgraded to a suite with a nice large balcony but that is the best thing... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
21 May 2013

Thank you for reviewing your experience. I am sorry that you did not enjoy your accommodations. I do hope you noticed the new lobby and public space area as that was part of our 2012 renovation project. Also included in that project was many of our sleeping rooms and suites in the South Tower. We are excited that the remaining... More

1 review
5 of 5 stars Reviewed 19 May 2013 NEW via mobile

This hotel and staff was amazing!! I traveled alone and this was my first time doing so. The staff was very warm and welcoming and very attentive. I did the self-parking and at first was a little weary of parking in the garage and returning late at night but there was always staff in the garage and they always made... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
21 May 2013

Thank you for taking the time to share your experience. I like the title of your review and I am so glad to read that you had such a nice stay. I appreciate you mentioning your positive interactions with the staff. We try to exceed our guests' expectations each time and it is nice to read that we did so... More

Madrid, Spain
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

I have stay here several times as it is located close to everything. The staff is great and very accommodating. Rooms are always spotless. Beds are great! Sky bar has a great view of the Capital. They have air shuttle plus they have a shuttle to the Metro stop.

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
21 May 2013

Thank you for your review. We appreciate you making the Doubletree by Hilton Washington DC your choice hotel when you travel to the area. I appreciate you mentioning the staff being accommodating as we work hard to offer each guest a great hotel experience. The housekeeping team will be very happy to read that you find your room to be... More

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 17 May 2013 via mobile

I have stayed at this Dbl Tree numerous times and I never experience any problems or bad customer service. This visit was no different, the only suggestion is $19.00 for the breakfast buffet is on the high end for what you receive. I have always received good service from the front desk and housekeeping. I experienced no problems while at... More

Was this review helpful? Yes 1
See 2 more reviews by imnot1099 for Arlington
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
21 May 2013

Thank you for taking the time to share your experience. While we really appreciate all of our guests, we love seeing repeat guests as that means we are doing our job well. We want every guest to leave wanting to return and I am so glad to read this has been your experience. Your suggestion on the cost of the... More

Richmond, United States
1 review
2 of 5 stars Reviewed 17 May 2013

I "won" this hotel as a result of a Priceline bid. The location of the hotel is good, in Crystal City near DC. The best I can describe the property is worn out. There were two arm chairs in my room that I were so dirty and stained I would not sit in them, while working at the desk I... More

Was this review helpful? Yes

Review collected in partnership with DoubleTree by Hilton

Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
21 May 2013

Thank you for your review. I am sorry you were disappointed with your stay experience. I do hope you will contact me so I can advise the Director of Housekeeping what room you stayed in. While we are looking forward to having the remainder of our rooms renovated early next year, prior to that, a chair should not be in... More

 
 
 
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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree By Hilton - Washington Dc - Crystal City Hotel
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotels in Arlington
#18 Business Hotels in Arlington
Price range (per night): ₹ 5,358 - 15,794
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 
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