Impressive decor, but awful service. Missing very basic service levels -- like answering the front desk phone in less than 120 seconds. Not worth the expense. Stay at the Residence Inn next store if you must have a Marriott property.

I found the service in this hotel as one of the best I have ever seen. The staff is very skillful and friendly. They are just doing their best to make your life comfortable. Thank you so much! I didn't like the breakfast although) It should be much tastier for top-notch service you are rendering to clients.

Stayed here Monday through Friday for work in DC; could not find anything in China Town. The hotel provides free shuttle to airport and Crystal City metro stop. The shuttle runs about every 25 minutes making stops at another Marriott (I think is a Residence Inn) and on 23rd street for guests wanting to go to the restaurants. The Crystal... More

Just spent 4 nights for a conference with one day of sightseeing prior to the meeting. Free shuttle fron Reagan National and drop off/ pick up at closest Metro stop. All employes, no matter the category, we're uniformly friendly, helpful and eager to meet the needs of guests. Special kudos to the guest desk staff, the bellmen and everyone located... More

What an amazing hotel! Very extravagant yet welcoming at the same time. The room was wonderful and extremely spacious. The bathroom was beautiful and the décor in the room was eclectic. Had to pay for parking but that was expected given the vicinity. The business center was extremely helpful as well. I would definitely stay here again, thank you for... More

Had a terrible 3 days minding my own issues in Arlington & needed a clean & nice place to stay to make it up for myself. I arrived very early in the morning (I am a platinum member at the Marriott Elite program so, I am entitled to check in early & check out late), The cheerful lady, Ms. Evelyn,... More

Renaissance was a great hotel! It was everything expected, but also more than clean and comfortable. The atmosphere was welcoming, the staff was dedicated, helpful and warm, the decor was much better than you can see from the photos and everything was perfect. The view from the rooms was beautiful. A beautiful hotel near a beautiful city. If you are... More

We got off to a rough start with this hotel… we booked it via a travel website and received confirmation for a non-smoking room with a king size bed. When we arrived, the staff at the front desk tried to put us in a room with two small beds instead of the king size we had reserved. After some discussion,... More

Enjoyed this hotel with family on quick tour of Washington D.C. area pre-Cherry Blossom Festival, March 2012. The breakfast add-on was fabulous idea-- best breakfast deal going...5 star start to the day. Location was fine. Hotel Shuttle van was adequate. Friendly staff. Close to 23rd Street, so plenty of dining options. We got a great rate, so first D.C. experience... More