We've stayed twice at the Lorien in the past year and a half. Both times we stayed in a Lorien Suite -- the same room, in fact.
The staff were wonderful on both occasions. They were very accommodating and very friendly.
Room service was fantastic. It comes from the restaurant, Brabo, and both the dinner and breakfast we had were...
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We have always enjoyed staying at the Lorien, and this time was no ecxeption. The hotel is very modern and clean, afternoon wine reception quite nice, and staff excellent. My husband stayed a day longer than me, and I forgot to book the room for his last night. Zuhair Omer at the front desk telephoned other hotels until he found...
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Stayed here with my mother on a work-turned-pleasure trip. Mom would rate the room higher than I would, but we look for different things. First off, we agreed that the service was phenomenal--very polite. The last hotel I stayed at was actually the Ritz in New Orleans; I have to say customer service here was better! Very walkable to the...
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Dear HereOnBiz,
I was very pleased to read you and your Mom found the service provided by our team members to exceed that of a hotel chain known for top notch service. For your needs it appears we split the difference relative to our location and ability to have a great night’s sleep. I am sorry things were not perfect...
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Great decision to stay here. We spent much of our time in DC exploring but this was a great location as the metro was only about 1 1/2 blocks away. Someone at the desk gave us a few pointers regarding the metro which was helpful. The metro was great for getting around. We had the car parked by the valet...
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Dear Miller50,
I am glad you enjoyed our location so close to the King St. Metro stop, and that you took the time to walk around the wonderful town of Alexandria, even though there is a complimentary trolley. I was thrilled to note you received excellent service from Brandon at our Front Desk. I appreciate the feedback about the drink...
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I stayed at this hotel because I was attending a meeting at the Hilton down the road. The Hilton was booked so I could not get a room there. Turned out to be my lucky day! WOW. This hotel is restful, classy, and has GREAT customer service. I felt extremely safe, pampered, and valued. Upon checking in I expressed my...
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Dear ppwillme1,
It’s funny sometimes how things just work out; I am glad the other hotel was full and that you had a chance to stay with us. I am glad we were able to get you into a balcony room and that you had a truly wonderful experience thanks to our staff.
Thanks for giving us a try and...
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We've stayed two other times at the Lorien and this past time was really great.
On this trip, the first room we were given did not meet our expectations from past visits and the staff went out of their way to ensure we had a room that made us happy.
As others have stated, this hotel is sleek, modern, calm,...
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Reviewed 20 July 2011
Dear sastillman,
I am sorry your first guest room did not align with your prior stays, but I was pleased to note the Front Desk and Shane saw to it that you received a room that would ensure you had a great stay. I am glad you enjoyed the modern design elements and our friendly staff.
We look forward to...
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Stayed here as part of a quick weekend retreat. The rooms were sleek, modern and clean. The hotel was so stylish and comfortable I had a hard time believing I was just a few yards from Old Town. The bathrooms are especially contemporary, which I like, but others may not. Would definitely recommend it to friends.
Dear Larchmonter,
Thank for choosing the Lorien Hotel & Spa for your weekend getaway destination. I am glad you enjoyed the style and décor of the hotel and the guest room bathroom. We appreciate the recommendations.
See you again soon,
Thomas
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On the "advice" of our fellow TripAdvisors, we booked a weekend stay at the Kimpton Lorien and could not be more satisfied with the experience. After a long drive in, the valet took care of our car (a great parking deal was part of the package) and the front desk staff checked us in promptly and offfered some very welcome...
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Dear peregrinegirl,
I am happy to see we lived up to your expectations! It’s great to note you really enjoyed your guest room accommodations, our convenient location, and of course the service provided by our staff.
We look forward to welcoming you back,
Thomas
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I simply had to take the time to rave about the exquisite service I received from the staff at the Lorien Hotel & Spa during my visit, (May 4-10) especially from Shane and Brandon. While every establishment includes some sort of narrative on the ‘level of service’ they provide guest, rarely does it go beyond smiling while they dispense room...
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Dear ZSugar V,
Thank you for taking the time to “tell” this story about the tremendous service you received from Brandon and Shane. I was so thrilled to share this with not only Brandon and Shane, but the entire team. I am glad they were able to get you comfortably situated in order to watch the boxing match up.
We...
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Excellent Kimpton boutique, fairly new hotel and well situated in Alexandria which is quite close to Washington. It is near the top of King Street and very close to the subway which is easy to use and is a quick way to get to Washington or Pentagon City which has a wonderful shopping mall. Staff very helpful and attentive. The...
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Dear Poovar,
I am glad you made the most of our excellent location on King St. near the Metro stop. We certainly offer the best of both worlds; a quick ride into DC and charming Alexandria where you can go for a leisurely stroll. I was pleased to note you enjoyed your meal in our restaurant Brabo.
We look forward...
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