I had made reservations through hotels.com for 2 rooms using 1 credit card and received 1 authorization number for both I hade put daughter's name for second room. She and my grandson would arrive later I was rudely told I could not obtain 2nd room until "she" arrived I have never encountered such a thing I finally had the manager... More

the lost and found department was extremely helpful when I called for help. Armando went above and beyond his duty to make sure they look for my shoes that forgot. He treated us with enthusiasm and it made us very confident that we would come back and stay here again. This place has an awesome staff. It's very comforting to... More

The Crowne Plaza in Austin is an older hotel, but you almost don't even notice. The rooms are beautifully appointed, the beds are comfy, the staff treat you like royalty and the food isn't bad either. There were only two down sides for me. One was the view of the freeway from the pool area and the other was the... More

GREAT Employees! Extremely pleasant and helpful. Kevin was particularly noteworthy. The room was large, clean and comfortable. The bed was also very comfortable. I appreciate how clean everything was and how responsive the staff was to questions and needs. I wholeheartedly recommend this hotel when visiting Austin.

Pros include extremely friendly service, clean rooms and convenient parking. The rooms are nice and clean. The only con is that this is an older hotel and it shows in certain little ways. The bathroom door wouldn't close completely. The hallway on executive level seemed dark. We ate breakfast and the food was okay. Our server was friendly and helpful... More

I recently had a 220+ attendee educational event at the Austin Crowne Plaza. (It was the second year that I booked this event...and I did so specifically because of the great service that I had received from their team in 2012.) The staff at the CP is extraordinarily service-oriented and always helpful in trying to meet my requests. Those who... More

I would like to let you all know that the employees (Kevin and Deshown and the two people working after midnight) were very helpful. Kevin and Deshoun have very good customer service. When I checked in and stated my name the two men welcome me and call me by my last name and thanked me for staying and been a... More

As a global traveler for many years, I’ve had the opportunity to experience a variety of hotels. When I run across a great one, I add it to my list of preferred hotels for future reference. The Crowne Plaza Austin is on my preferred list. I’ve stayed at the Crowne Plaza Austin for several years now and have found the... More

I was responsible for setting up a business meeting in Austin and chose this hotel. The entire staff was a real pleasure to work with: Gayla Hall was very helpful answering our questions and helping us decide on the rooms needed and which amenities we would be using. Edalma Hunt and her team were great to work with as they... More