This is probably one of the best hotels I have stayed in, and would recommend it for those traveling to Austin for business or pleasure. The location was great - close to the convention centre, restaurants and main bus routes, so it was so easy to get around. My room was very spacious and well maintained, and the staff were...
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The front desk was welcoming. Although our room was not ready at 4 pm, we went to the Starbucks attached to the lobby for a cup of coffee, and they called us within a reasonable time. The room was fine, and the bathroom was clean and had sufficient counter space. Our room had a mini fridge, which we appreciated. The...
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Good location, front desk did not tell me that myself and everyone in my room receive a free breakfast buffet each morning just happened to see the fliers. They did lack in providing important information . Perfect location to 6th st the walk wasn't bad. Starbucks a bonus. House keeping didn't refill water bottles or the individual coffee for the...
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Dear Barbara K,
Thank you for tell us about your stay with us. We appreciate all of your comments and concerns. We have passed on your thoughts about the lack of information on to our management. It is important to us to make each guest feel welcome, and it is not our intention to make the guest feel like they...
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169+tax Per Night for a fairly mundane hotel. Ok location, handy for airport bus (1 dollar to airport). Slow Internet and unreliable housekeeping service. Breakfast not included - just a sad Starbucks
Dear Rovingprof,
Thank you for your comments about your recent stay with us. We are very sorry that you were not satisfied with your stay. We have noted your concerns about the internet and the housekeeping service and have passed these comments on to them. Your comments help us make the necessary improvements to make our hotel better.
Thank you...
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Stayed one night to attend Austin City Limits (walking distance). I received the government rate due to my military status. Great location, we had lunch at TGI Fridays, it was "ok". We wanted to eat there late, but the staff didn't want to serve us unless we ate at the bar with kids in tow. We ordered pizza instead. The...
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Dear Jeff M,
Thank you for telling us about your visit with your family to our hotel. Thank you for telling us about your concerns about the bed, and the concierge. We apologize for any inconvenience. We have passed these concerns on to our management and the will take care of these issues right away. We strive as a hotel...
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The room was clean and the people were very nice. I didn't like the Sleep Number bed, though; soft enough for sleeping was too saggy for sitting. (Evidently the sleep number affects the entire mattress, not just the top few inches.) The hot water was plentiful and the towels were changed on request and not automatically every day. However, the...
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Dear ebuie,
Thank you for telling us about your recent visit. Thank you for telling us about your concerns about your room and your sleep number bed. We apologize for any inconvenience that this may have caused you. We have told our management staff about these concerns and we will correct them. We appreciate all guest feedback. We use the...
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My sister and I stayed here during the Austin Food and Wine Festival held the weekend of April 27th. We were upgraded to a suite because they had overbooked!!! We found our room to be very clean and the maid service did an excellent job during our four day stay. Also, we found the pool area to be very fun...
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Dear peastertexas,
Thank you for telling us about your recent visit to our hotel during the Austin Food and Wine Festival. We hope that you enjoyed the festival. We appreciate all of your thoughts and comments.We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We hope that if you come...
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The area is very convenient for walking to the local restaurants, shopping and the capitol. We enjoyed the Cedar Door restaurant, the Continental Club (for music) & Doc's restaurant- all within walking distance. The room was clean and nice. The only oddity in the bathroom was a faucet from the side that seemed to be an after thought. The sink...
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Dear BrakeForMoose,
Thank you for telling us about your recent visit to our hotel. We appreciate all of your comments. We are sorry for the inconvenience with the bathroom faucet. We have passed that concern on to our management so we can quickly correct the issue. We apologize for any inconvenience that this may have caused you. We strive as...
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We stayed 2 days at this hotel. Service was good and staff was very friendly, including the girls at Starbucks and at TGI. Reception, rooms, pool area... everything clean and nice. We loved the view overlooking the river and bat-bridge. I must say birds made a lot of noice very early in the morning, but that only helped us getting...
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Dear Vagamondina,
Thank you for telling us about your stay with us. We appreciate all of your comments about our staff and the staff at our TGI Friday's and at Starbucks. We will pass these great comments on to them. They always appreciate hearing when they are doing a good job. We will pass on your concern about the parking...
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I recently stayed at this hotel for two nights during a business trip let me start with the Pros then the Cons:
Elevators were fast and very convenient, the TGI Fridays Restaurant came in handy for a late dinner. Never purchased anything at the Starbucks but yes there is one for those Frapp/Capp lovers!
Front desk personnel very polite and...
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Dear Jesse TX,
Thank you for telling us about your recent stay. We appreciate your mention of your overall stay. We are sorry for any inconvenience that the air conditioning in your room may have caused you. We are also currently looking into your suggestions about the bathroom. We are grateful when a guest tells us about their concerns. It...
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