The rooms are very nice and clean. The check in staff was nice for the most part. Overall the hotel was nice. The valet staff was pushy when you didnt want to valet with them. My single largest complaint is the hidden parking fee that was not readily visible when booking the hotel. Overall it was a pleasant stay and...
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I have stayed at this property at least 10 times over the past several years and have watched it age, and not well. The location is excellent, with easy access to the airport, downtown, outlet mall and almost any other area of Austin. This hotel is adequate for a traveller passing thru and spending only one night. It is fairly...
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Stayed here recently on business. Big pros: you just park your car outside, no valet/expensive hotel parking fees. Also: Free WiFi. The warm cookie on arrival is a great Doubletree touch. The desk staff was cheerful and friendly.
Conveniently located to University of Texas, as well as downtown Austin and right by the highway.
My peeve is with the place...
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We liked the Doubletree off I-35. The rooms were comfortable, the staff were very helpful, and the breakfast buffet was satisfying. The hallways are long and the elevators are slow but it was a small price to pay for the convenience of being near the highway and next to several good restaurants.
Thanks for writing regarding your recent stay at the Doubletree by Hilton Hotel Austin, your feedback is greatly appreciated. I was happy to read that your experience was positive and that you enjoyed our guestrooms, staff, breakfast buffet and location.
We look forward to welcoming you back in the future.
Best Regards,
James Prendeville
General Manager
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We recently spent three nights at this hotel while visiting Austin. The hotel is lovely; decorated with Mexican tile, BEAUTIFUL courtyard, and exceptionally friendly staff. The four gentlemen that greeted us at the front desk upon arrival couldn't have been nicer. Our room was basic but very clean and pleasant. We spent a lot of time in the lounge chatting...
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Thanks for the great review of your recent stay at the Doubletree by Hilton Hotel Austin. I was thrilled to read that your overall experience was positive. Our inner courtyard is indeed very popular with our guests and it is always very gratifying to read that your service interactions were good. Thanks for recognizing our Lounge staff, I will be...
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This is a somewhat unique property with a southwestern flare but what really matters is the excellent customer service that the General Manager, James Prenderville instills on his staff. I have stayed there for a week in the spring for the last 5 years and am always happy to return. The property has a great location with easy access and...
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I really appreciate you taking the time to write about your recent experience at the Doubletree by Hilton Hotel Austin. I was delighted to read that your stay was enjoyable and that your interactions with our staff were positive. We sincerely appreciate your loyalty to our hotel and look forward to welcoming you back next Spring.
Best Regards,
James Prendeville...
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The hotel was ok. Be careful to not get a room at the end of the row - we were right by the entrance to the garage, and it was incredibly loud at all hours. BUT regardless of quality - be aware they charge 8 dollars a night for parking. I was appalled - this is not a cheap hotel,...
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Thanks for taking the time to write, I was disappointed to read that recent stay was not entirely to your satisfaction. It appears that the main concern was our charge of $8 for overnight parking in our garage. Firstly, I sincerely hope that you were aware of the charge in advance of your arrival and were not surprised by it,...
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We were only at the hotel for 1 night -- when we arrived we were greeted with cookies, and since our rooms were not ready we went to the pool area.
The outdoor pool is enclosed in an interior courtyard in the center of the hotel. Typical hotel size pool & hot tub. The afternoon we visited it was about...
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Thanks so much for sharing some details of your recent stay at the Doubletree by Hilton Hotel Austin, it is very gratifying to read that your experience was positive. We just completed a renovation of our swimming pool and deck and added new pool furniture, I am delighted you had an opportunity to enjoy it. Our Sweet Dreams by Doubletree...
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Not going to lie. If I had the cash I would always stay here. I was able to Priceline this for about 100 bucks a night.
The Hotel is a little bit difficult to get to since it's not directly off the highway. You have to exit the highway then be on the service road for a tad bit but...
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Thanks so much for the wonderful feedback from your recent stay at the Doubletree by Hilton Austin Hotel, it is greatly appreciated. It appears that your experience was very positive and I am delighted you enjoyed your courtyard room and the service you received. You are correct that we do indeed care very much about our guests and their impressions...
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I have been to this hotel for a business trip to Austin last fall. The hotel was my choice as I'm a Hilton Honors member and wanted to collect some additional points and the prices was pretty attractive. While the staff did offer the expected service, it was nothing special or noteworthy. The main problem with this hotel is the...
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Thanks for the feedback on your recent stay. I sincerely appreciate the kind words regarding our employees, they truly are wonderful. I was disappointed that overall shape of the building was not to your liking. The hotel is designed in a very unique Spanish Colonial style of architecture and while this old-world design aesthetic is very popular with most of...
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