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Fairfield Inn & Suites Austin Northwest/Arboretum

2.5 of 5
11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)
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Fairfield Inn & Suites Austin Northwest/Arboretum
Ranked #80 of 179 hotels in Austin
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69 reviews from our community

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Traveller rating
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    11
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Date Rating
Washington DC, District of Columbia
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 14 May 2013

My experience with this property started before I even arrived. Upon landing in Austin, I called the property to get information about the areas, specifically for a late night store. The night manager, spent about 20 minutes with me on the line, searching for me and provided me with directions to the store from the airport, then to the hotel.... More

Was this review helpful? Yes
See 5 more reviews by Feisty_Vacationista for Austin
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
16 May 2013

Dear TheOnly1LadyJ, Thank you for being a top contributor on TripAdvisor. We always appreciate feedback in every form and your information is helpful to us and our future guests. You noted that our location was great and we definitely agree that being next to the Domain and Arboretum gives unlimited opportunities for shopping and dining. I know that noise can... More

philadelphia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 May 2013

This is a very nice hotel. The breakfast was excellent. Our room was clean and spacious. Our only complaint was that the hotel is next to a freight train track that ran all hours of the day and night. It woke me up at 3am twice.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
8 May 2013

Dear Dbattag580, Thank you for a great review and for being our guest here at the Fairfield Inn and Suites in northwest Austin. We were happy to see that you really enjoyed our breakfast and noticed how clean the rooms were. We have an excellent housekeeping team and they work extremely hard to get every room to be exceptionally clean.... More

Campbell, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 4 May 2013

Stayed here during SXSW. It's inexpensive and definitely away from the hustle and bustle. It's literally a 2 minute drive to The Domain (the outdoor shopping/dining mall area) with a lot of restaurants and shopping. I just took cabs to and from downtown Austin (about 30 minutes) and was actually really glad not to be staying in the midst of... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
5 May 2013

Dear womanexecutive, Thank you for staying with us during SXSW. Definitely the busiest 2 weeks of the year for the city of Austin and you made a great point in regards to our northwest location. It is very easy to get to downtown, only 12 miles from our location, and even the light rail stop is located next to the... More

North Royalton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2013

All very nice features. Good variety at breakfast. Had live music (guitar player) at happy hour at night. Everything else at or above Fairfield standards. Only major issue was limited hot water at peak shower times. I had two other colleagues with me and we all experienced the same thing when getting ready in the morning.

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
24 April 2013

Dear WilliamOH_13, Thank you for staying with us in Austin at the Fairfield Inn and Suites Northwest. We appreciate the good marks and the feedback. Our Wednesday night reception is a great way to relax and get refreshed to make it through the rest of the week and it wouldn't be Austin without a little live music. We have definitely... More

Chatham, Canada
Top Contributor
89 reviews 89 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 19 April 2013

We were in Austin to visit family. We decided on the Fairfield as they had suites and we were there for 4 days. The price was excellent but we were not prepared for how nice they were. Being on MoPac it was very easy to get to the kids house and anywhere else we wanted to go. It was immediately... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
24 April 2013

Dear BridgetD710, Thank you for being a top contributor on TripAdvisor. We were very pleased to see your generous feedback on our hotel especially knowing that you are a very seasoned traveler. You pointed out our great location which is in a very convenient spot in northwest Austin very close to great shopping at the Domain and Arboretum. We also... More

Tucson, Arizona
1 review
5 of 5 stars Reviewed 10 April 2013

Every person at this Marriott had the highest degree of professionalism and friendliness. The Wednesday evening happy hour was an unexpected bonus. Great jazz musician. The breakfasts and servers are above the Fairfield standards. The front desk staff were always friendly and very helpful to our group. Even the people in the laundry were singing and happy. Great location for... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
12 April 2013

Dear smmjuw, Thank you for staying with us here at the Fairfield Inn and Suites Austin Northwest. We appreciate you taking the time to post such a great review for our hotel on TripAdvisor. You had great timing to be here on a Wednesday night and that is always a highlight for our hotel. Since Austin is the Live Music... More

Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 April 2013

For A Fairfield Inn It's better than most. I was given a noisy room. Front Desk said the last one left. Hotel didn't look full. I had a friend call to ask about availability. Same desk clerk said 70%. But the rooms were super and better than higher star ones in the area. Location is great.

Was this review helpful? Yes
See 2 more reviews by rd400 for Austin
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
4 April 2013

Dear rd400, Thank you for being a senior contributor on TripAdvisor. We know that you travel quite a bit and we are appreciative of your feedback. I am very apologetic if you felt that our front desk associate was not forthcoming for a different room location. I have shared your review with our team and I can assure you that... More

Killeen Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 23 March 2013

In reference to Marriot Austin on Mopac, this story is much longer and detailed but to sum it up, here it is. Fyi-Marriot Austin is rude. We checked in tonight after reserving a room using our military discount. Our front desk clerk, Dianna, informed my 13 yr old daughter and I we couldn't use our military discount, even with our... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
4 April 2013

Dear Felica, Thank you for staying with us at the Fairfield Inn and Suites in Northwest Austin. I was very disappointed to read your review. I am the new general manager and one of the most important tasks that I will have is to assess our service levels and make any necessary improvements. I can promise you that we will... More

San Jose, California, USA
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 March 2013

First all-the staff on-site was very nice. The fitness facility was a joke. If the place can really hold 15 people-in the capacity of working out-then someone is living in the land of Gulliver.. If you do not like the loud noise of trains coming by -you need to get another spot to live in. The trains did not bother... More

Was this review helpful? Yes
See 2 more reviews by USAF9599 for Austin
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
4 April 2013

Dear USAF9599, Thank you for being a senior reviewer on Tripadvisor. We also greatly appreciate your business and for taking the time to review our hotel here in Austin. As you pointed out, there is a train track that runs behind the hotel. The interesting thing to note is that there are many days and nights when there are not... More

METAIRIE
2 reviews
3 of 5 stars Reviewed 14 March 2013

Beware that the building is located less than 150ft from a railroad track that has speeding freight trains traveling on it all day and all night. When I checked in, I didn't realize that they put me on that side of the building. Unfortunately I realized it that night when I was awakened 5 times in the middle of the... More

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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Also Known As:
Fairfield Inn & Suites Austin Northwest Hotel
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn And Suites Austin Northwest
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield
Austin Fairfield Inn
Address: 11201 N. Mopac Expressway, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #80 of 179 hotels in Austin
Price range (per night): ₹ 6,053 - 10,015
Hotel Class:2.5 star (2.5*)
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