I have been a guest at Crestwood Suites in Austin, TX since February 14, 2013. The only reason I have stayed is because they assured me after 30 days, you get the amount you have paid in taxes returned to you. It has now been more than 30 days, and I can not get hold of the manager, whom I... More

I didn't check TA first! A friend booked 2 rooms because it was close to our venue for the weekend--what a mistake!!! Want towels? You have to take your dirty set to the front desk. They count them, and then give you replacements. The towels make toilet tissue seem thick and luxurious. Want your room clean? Then make an appointment... More

Well, I guess their trademark is dirty sheets... Very friendly and hospitable staff. It is an extended stay property and you'll get what you pay for. We got a great rate as all other hotels were gouging because of the F1 Race. Pulled back the spread for bed--hairs on the sheets, and they were dirty--very grey and unwashed... Changed rooms,... More

We have frequent Here for years. And I'm not sure if they changed owner or management. It use to be perestine, nothing like my last two visits. I arrived to the elevator being extremely dirty n barely working I could have taken the stairs and got there faster. When we walked the hall to get to the room the they... More

We found out after several nights that we had bed bugs! After getting covered in bites and spending $150 at a local doctor to determine the problem. We had to do our own housekeeping (up until we discovered the bed bugs and left). We requested housekeeping multiple times and they never came. The room was dirty when we arrived. It... More

I hope the staff reads these, I would like to thank them all for making my stay so pleasent. Everyone I encountered was super friendly and helpful. I feel like a VIP every time I come here and my room is always immaculate!

I checked out the night before and ended up staying in another hotel. I just got off the phone with the Crestwood front desk--they refuse to refund me for the 2nd night because I didn't put enough of a fuss. Oh well! It's not enough money to even waste my time. I'm happy to just give them a poor review... More

The staff has attitude, and the 2 young girls that wear the blue manager shirts, need to button the top 2 buttons and act professional. Sorry ladies, not everyone wants to see half a boob when you turn around to grab something. I prefer eye contact and friendliness rather than boob shots and rude looks. It was so white-trashy, definitely... More

I had a wonderful experience at Crestwood Suites. They have the friendliest staff, everyone was so accommodating. My room was super clean...it had brand new carpet and the price is very reasonable considering all the ammenities they offer. Take my advice and give this hotel a try if you are in the Austin area. You really can't beat this deal!!