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Hilton Garden Inn Austin North

3.0 of 5
12400 North IH-35 Building C, Austin, TX 78753
Hotel amenities
Ranked #53 of 186 hotels in Austin
4.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    15
    9
    2
    0
    2
Date Rating
Masayaka
San Diego, California
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 3 January 2012

We stayed over New Year's 2011 and had a clean, quiet, spacious room with a king bed. The staff was friendly and courteous, the lobby well lit, very open and well-maintained. The Buffet breakfast was very good, including the omelet to order with all it's fresh ingredients. For the AAA discount we got, this was so very much worth it... More

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Gwopilot
Florida
Senior Contributor
45 reviews
14 helpful votes
4 of 5 stars Reviewed 17 September 2011

Stayed here during my business travel in Texas and was worth the stay. The only thing that aggravated me was the front desk did NOT have my membership rewards number and I know they had it because every other Hilton hotel I stayed at that week had it! They gave me a hard time about not being able to locate... More

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z28r4cer
Houston, TX
Contributor
18 reviews
37 helpful votes
4 of 5 stars Reviewed 9 August 2011

My wife and I recently stayed here while visiting some family in Round Rock. Everyone I encountered here was extremely courteous. The lobby, small restaurant and common areas were all very clean and fresh looking. The room and bed were also clean and well taken care of. Although I'm not a big fan of tempurpedic matresses, I was pleased to... More

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travelingnonni99
Henderson, Nevada
Senior Contributor
36 reviews
16 helpful votes
5 of 5 stars Reviewed 30 July 2011

Very nice hotel. Drove north 2 exits to a Texas Road House for dinner. If we head to Austin again we would stay here. This is out of the down town area but worked well for us as we were only in town for that day. My husband is not fond of the sleep number bed but, I am fine... More

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thehillfamily
Dallas, Texas
Contributor
17 reviews
7 helpful votes
4 of 5 stars Reviewed 27 June 2011

The king bed was a Tempur-Pedic adjustable. We were warned this bed sleeps hot. It did. I kicked-off all covers. Despite setting the a/c to very cold, my wife sweated while she slept. We both had difficulty getting any sleep at all. We could not completely seal-out the light with the curtains. But the room was very quiet, so noise... More

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Anna Long, Manager at Hilton Garden Inn Austin North, responded to this review
28 June 2011

We appreciate you taking the time to write a review ofour facility! We know our guests are busy, and taking the time to complete surveys or write a review is often hard. We do apologize about our new Tempurpedic Beds being uncomfortabley hot during your stay, and will be conducting some staff training on that topic! We are glad to... More

Theironyoflife
New Caney, Texas
1 review
1 of 5 stars Reviewed 24 June 2011

I called to request late check-in and two Queen beds early in the day. LAter in the evening I called back to state we were running an hour behind schedule. They confirmed that there were no double queens left, but they had a roll-away available. When we arrived, it took 15 minutes to check-in because the clerk was not at... More

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Anna Long, Manager at Hilton Garden Inn Austin North, responded to this review
28 June 2011

Thank you so much for taking the time to write a review of your recent stay at our property. Any and all feedback is greatly appreciated as it helps the management team provide necessary training to our associates. I wanted to apologize for the inconveniences you experienced during your stay with us. You are correct in saying that behavior is... More

Road_Fun_Fam
Dallas
Senior Contributor
22 reviews
8 helpful votes
3 of 5 stars Reviewed 17 June 2011

This is a relative new facility so everything is in good condition. But we found the service lacking and below par for the chain. Checkin took a very long time because we had reserved adjoining rooms (weeks in advance) but the front desk had done nothing to allocate adjoining rooms prior to our arrival. If we hadn't arrived in early... More

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Kathleen Howell, Director of Sales at Hilton Garden Inn Austin North, responded to this review
20 June 2011

Thank you so much for your recent review. I do apologize for any frustrations that you might have encountered during your stay. On the particular day you arrived there was a natural disaster (wildfire) close by that put 100 families out of their homes for that night. We had an unusual number of calls and a larger than expected check-in... More

kirkbotkin
Texarkana, Texas
1 review
4 of 5 stars Reviewed 12 May 2011

Very friendly staff! Warm welcome from the young ladies at the front desk and extremely helpful and courteous Could not ask for more professional and friendly atmosphere from employees. Thank-you! More

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012202
The Woodlands, Texas
Senior Reviewer
9 reviews
9 helpful votes
5 of 5 stars Reviewed 27 March 2011

It was our 25th anniversary. The best service ever had in the hotel we stayed from check-in to check-out. We want to thank especially Kristen Houston who was wonderful and very professional. We will come back and tell other people to stay their. More

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pcsanity
Houston, Texas
Top Contributor
168 reviews
213 helpful votes
5 of 5 stars Reviewed 9 March 2011
1
person found this review helpful

It has been about a year since I traveled to Austin on a regular basis for work. I recently started again, and right away thought to come back to this location. Several years after it opened it is still a great choice. It is still spotless. Upon pulling into the parking lot you can tell that the hotel is well... More

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