Pleasantly surprised by hotel overall...fantastic decor from lobby to rooms to signage. Very friendly & courteous staff on all shifts. Immaculately clean. Very reasonable rate and while not downtown, easily accessible to downtown, SoCo & Guadalupe shops & restaurants. Would stay again for sure...actually this might just be my new favorite hotel in Austin!

This hotel is recently remodeled, but you can definitely tell it's pet friendly (and we love pets). Our room smelled of dog urine that had been masked with some heavy air-freshener. We were only there one night and really tired when we got in, so we didn't bother asking to switch rooms, but I wouldn't stay here again. For the... More

If you are going to be visiting Austin, in the State of Texas, USA then do yourself a favour and consider staying at the Best Western Plus Austin City Hotel - I stayed there for a week in the later part of April 2013 whilst attending a wedding in that city and I have to say I was impressed! Located... More

The motel is very nice. It's clean with nice rooms and a pool as well as a bar and restaurant. We were very happy to stay here as it is about 2km out if town and was easy to access from the highway and park. The rooms are very nice, especially the ones that face the pool (although may be... More

We arrived at approximately 2:55 pm and was told our reserved rooms were not available. There was a lobby full of hotel guests waiting to check in. I personally waited until 3:35 until both of our rooms were available. The staff were very apologetic and friendly. Other than that the hotel was great. The rooms were renovated nicely and it... More

Stayed on this location for a concert in downtown Austin. Staff was friendly and helpful at check-in. The room was perfectly clean. What better way of welcoming a guest than with a fresh, clean and colorful renovated room. I would certainly recommend this hotel for anyone staying in Austin for 1 night or a weekend.

We were traveling with another large family, and reserved and paid for two king suites with pull out sofa beds. When we arrived at hotel, they only had 2 rooms with one bed. I have 3 children and the other family did too! Needless to say we are trying to get a refund as we did not sleep at all.... More