We stayed here on the Sunday night of Memorial Day weekend. This is an awesome hotel--beautifully decorated rooms, very clean, extremely comfortable, incredibly well located to the Capitol and UT-Austin. A great Doubletree overall, and I'm a big Doubletree fan. Unfortunately, on the previous night, the hotel had been slammed by large contingents of track and field athletes competing at...
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My family stayed here over the weekend while attending an event at UT. At check in, Michael was very helpful in finding us a great room and even upgraded us. Angel helped us with finding a great dinner spot. The bar tender was friendly and also helpful with Austin info.
The cookies are fantastic! The pool was relaxing. The rooms...
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Have stayed here 3 times and they never disappoint. Awesome location close to UT and downtown. Can walk everywhere. Rooms are suites and have all been remodeled. Great service.
Dear STR8NM,
Please contact me when your 4th visit to ATX comes around. Would like to personally thank you for taking the time to write such nice comments.
We do offer a great location and proud of our recent renovation, but really happy to read you noticed our great service too!
Thanks again and wishing you safe and joyous travels,...
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We were recently guests at the DoubleTree Suites in Austin for six nights. Not only is the location excellent; the staff are extremely helpful and friendly. This is especially true of the valet/driver group who went out of their way to make this hotel's local transportation service available to us. This was important to us as we were without a...
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Dear TusconRoodles,
I can't thank you enough for taking the time to comment on our facilities and staff. I am happy to hear you enjoyed your stay and utilized our complimentary 2mile radius shuttle service. Our 'sweet ride' cookie van and drivers are very cool and know Austin very well,especially downtown's local favorite restaurants!
Our two-bedroom suites are popular and...
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We stayed at the Doubletree suites during a recent stop in Austin. We are Hilton Honors and usually stay at Hilton properties. The only thing this property has going for it is Location.
We checked into a 1 bedroom suite on the 3rd floor. The rooms was very nicely decorated and looked to be recently remodeled. We took off our...
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Dear Kling
Thank you for writing a review about your recent stay at DoubleTree Suites by Hilton™ Austin. We are very sorry you were unhappy with our guestrooms and resolution. Please contact us with your confirmation or HHonors number so we may provide further assistance. We appreciate your feedback.
Safe Travels,
Cecilia Martinez
Director of Sales
DoubleTree Suites by HIlton...
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I went up to Austin for a 1 night event and got a good deal on a room here. It was listed as 3 1/2 stars but deserves only 3 at best.
The Desk Clerk was polite and efficient and the room was clean except for the leaky toilet and poorly installed shower head.
The plumbing and tile had a...
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Dear Oscartist
Thank you for the feedback. Sorry to hear you had some plumbing issues although rectified and also happy to hear our staff were polite and efficeint.
Please contact me if I can assist with your reservations and see if we can change your mind from OK to "now you're talking!"
Safe travels,
CEC~
Cecilia Martinez
Director of Sales...
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I don't know why this management instructs their staff to give a guest with a long standing reservation (and 30+ years of Hilton Honors) the worst rooms in the place when they check in, but they do.
Be careful of the end rooms. Not worth it for the $$$. We checked in and would have changed but had to make...
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Dear JimFHouston,
Due to the configuaration of our building we have 2 'end' suites on each floor, located at the 'end' of each hallway. Because of their location they are a little smaller than our other one bedroom suites, but (those facing east) have million dollar Capitol views and (those facing west) have million dollar Hill Country views, and are...
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I stayed at this hotel in mid December 2011 on a last minute weekend getaway to Austin and really enjoyed this hotel. The location is not right in the middle of the action of 6th street, but is nice for the person that wants a quiet location but a short cab ride or walk to the heart of it all....
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Dear Gobrowns5804,
December 2011?? You have to come back and see us now that we are 100% renovated!
All you'll recognize are our great team members and our delicious cookies!
Happy to hear you enjoyed our hotel and location. Wishing you safe travels and a speedy return!
CEC~
DoubleTree Suites by Hilton Austin
Director of Sales and
Wild about Austin
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Great location for visiting capital. Rooms are big and clean. Linens are crisp - beds super comfortable. Staff is very friendly and helpful.
Dear Wahoocatcher,
Thank you so much for taking the time to write a nice response about our facility, location, and very friendly staff! Appreciate it much and you are on target when you stated "location, location, location" and "staff is very friendly and helpful".
thank you and safe travels,
CEC~
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The hotel is clean and well maintained. Service lacked. From the front desk (check-in clerk was bored), room service did not replace decaf coffee, check-out clerk didn't say a word (e.g., "Was everything OK?" or "Thank you.").
Dear Jimeverycountry,
Thank you for the comments. I copied our Front Desk Manager to review with his team. Part of our culture is to offer a warm welcome with a warm chocolate chip cookie to each and every guest, and seems like we fell short with your arrival and departure. I also copied our Executive Housekeeper whose team replenshes our...
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