This place is disgusting! The back entrance is filled with smashed food and dried stick soda, or what I hope is soda. Didn't even want to roll my suitcase on the sidewalk there was so much filth on it. The place smells musty and the sink hadn't even been wiped down. The back parking lot looks like an abandoned lot...
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Dear Mr. Don J
Thank you for your review expressing the problems you encountered during your stay at the Hotel. We sincerely apologize for the substandard conditions during your visit. At
Ramada, we take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously did not meet those standards. We have addressed these issues...
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I've stayed here multiple times (Halloween & Spring Break). This place is the best bang for your buck place. You cannot come here expecting a 3 star hotel. Honestly, this is a gem. ALWAYS has reasonable price. No hassle. Just check in and go to your room.
The hall ways do smell and there is only one elevator, but hey...
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Thank you for your review. We appreciate your honestly and willingness to keep it real. We are currently remodeling our Lobby and hallways so the next time you see us you will be able to enjoy the new features. Thanks again.
A Norris
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Clean rooms with good service. The breakfast could have been better and the whole place could use a remodel, but it's easy to find and get to. A good place for the money.
Thank you for taking time to fill in the review. We appreciate your feedback and wish you many safe and fun travels. We are currently renovating our lobby as I type this note to you. Thanks again and we hope to see you back in our newly renovated hotel soon.
A Norris
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Some friends and I decided to take a trip down to Austin for the weekend, which just so happened to be the weekend of SXSW. This hotel was the ONLY one in the city to have rooms available...now I know why.
While I usually stay at the Omni Hotel in downtown Austin, this time there were no vacancies for the...
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Dear Jamie M,
Thank you for telling us about your experience. It sounds as if we did not meet your expectations. I sincerely apologize for not being what you envisioned. I assure you that great guest service is a very high priority for us. SXSW is an extremely high volume time of the year and we do try our best...
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The entire hotel is dirty and has a bad smell, like grease or motor oil. The moquette is dirty and with many spots of cigarette. Rooms are big enough but the smell persists. It is positioned in front of the highway and the noise of the trucks & cars is not pleasant.
This is one of the hotels that in...
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Dear Pepe,
Your comments are much appreciated and we thank you for staying with us. I do hope your next trip to Austin can be a little more joyous and fun filled. We are renovating our hotel for the new season and would love to invite you back once the renovation is complete. We are also sorry to hear your...
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As basic as a hole in the ground, on first sight i was fearing the worst when checking into this place. All other hotels in Austin were fully booked for SXSW so this was the last option. First the bad: the corridors do smell a little of cigarettes, there were kids hanging out in corridors one night, and the lobby...
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Never Again. Bad neighborhood and felt unsafe. Hard to access. Dirty carpet, noisy, plumbing fixtures not all working, long way from only one elevator, old TV.
Thank you for your review. A good night of sleep is what we like to provide. I'm sorry that you did not feel safe. Our hotel has a great security team and front desk staff. Austin is also ranked amongst the top ten safest places in the nation. We do have smoking rooms in our hotel and during high volume...
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I would never book at this hotel. The room smelled like cigarettes. Awful conditions. Walked into the hotel and saw a cockroach upside down in the lobby. Cigarette burn marks on the blanket. Stay away! This place should be closed down. Bad image for Ramada's nationwide
I will never stay at this hotel again. They are false advertising. I booked this hotel off the Wyndam Rewards site and this hotel never has honored the point system. I have stayed there twice. Back in 2011 Wyndam was sending a $20 dollar gift card for every two stays. This hotel kept me from earning my $20 gift card....
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The room was nice, but my wife's purse was stolen from the breakfast room.
The police told me this motel is in a bad neighborhood. We think it was an employee theft. The hotel management was cooperative at first, but when I asked for names of employees who were in the breakfast room at the time for the police, they...
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We value our customers. We understand your frustration and disappointment with the events of your trip. This issue is not a pleasant issue to encounter and not something our hotel would ever condone. We did not mean to make light of your situation. Our staff members have a great amount of pride in their work and have proven to be...
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