I was in Austin on business. I had a particularly trying day. The microwave in my room had not been fixed as promised. The front desk attendant came up to my room, picked up my frozen dinner and took it to the kitchen and cooked it for me. She delivered it back to my room with a glass of complimentary... More

I am on a work assignment in Austin for three months. As of Oct. 7, I have been here one month and am delighted with the attention and care I receive from every person at the Residence Inn Austin Northwest / Arboretum. If you have ever stayed at a Residence Inn, you know what to expect. The rooms here are... More

I have stayed at several Residence Inns around the country but this one was absolutely the worst. I had several maintenance problems. The door handle came off in my hand when I was inside so I couldn't get out. The garbage disposal didn't work. The bathroom light had burned out. The food they served was gross. Breakfast was fake eggs,... More

I recently booked a 10 day business trip for myself and two colleagues. After quite a bit of research, I decided that the Residence Inn Arboretum was our best option and I was not wrong. The price was very affordable, especially considering all the ammenities (e.g. La Quinta was about the same price for a lot less quality). From the... More

In Texas, the summer is hot! You want a place to stay that is really good airconditioning. The Residence Inn Austin Northwest/Arboretum fits this quality very well. The room stayed very cool the entire time. If you have been to Texas, you know how important that is!!! That aside, the level of professionalism and courtesy among all of the staff... More

The hotel is easily reached just off 183, 15-20 min drive to downtown with no traffic. The rooms are good and clean. The pool area would need to be updated. The breakfast is nothing special. But the staff is what makes the difference, they makeyou feel you're one of their VIP guest all the time, they are so friendly and... More

The staff was very pleasant and helpful with all of my quesitons or help with directions around town. The location was prime, near the airport, other restuarants and businesses, and easy access to downtown. I would definitely stay here again. More

This is the 2nd time I have stayed here. The first time was for 3 weeks and this time for just one week. Samantha and Calley are great about making sure I was taken care of. The breakfast are well presented and very good food. They even have fruit and yogert as well as waffles, eggs, meat, potatoes and all... More

The very best staff that I have had the pleasure to meet. Jose was just a delight! David B, Samantha B, Calley P, Elise, and Britney are ABOVE average in their dedication to customers needs. I've been to numerous places with the US Army and,hands down, the Residence Inn Austin Norhtwest/ Arboretum is the best hotel to stay in my... More