The Hilton Garden Inn in Allen provides just about what you'd expect from a hotel that seems to cater to business travelers alongside a major highway. This is not a hotel I'd want to spend my days at, but it's not a bad place to spend the night when on a business trip with colleagues or on a road trip...
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Thank you for your review on TripAdvisor. You feedback is very important to me and the team at the HiltonGarden Inn Dallas/Allen. Your business is greatly valued to us. We hope you will stay with us again soon.
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Hotel lobby atmosphere is very pleasant, staff is friendly, and it's a nice place. Had an issue with a bug in my room that was attended to immediately. Unlike other posts, my bed was comfortable and my room was quiet. Hotel location is among many decent restaurants in the area. Only complaint - $6.00 for a beer at the hotel...
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Thank you for your feedback on our hotel. I am happy to hear you enjoyed your visit overall. I hope you will be able to visit us soon. You are important to us.
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What a great hotel. Breakfast was amazing, and the rooms were comfortable, and well equipped. We have stayed there before, during our regional tennis tournament, and we will stay there again next year!
We appreciate your comments about our hotel. Thank you for your business. We are looking forward to your next visit.
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This was one of my better stays in a while. The staff was always very friendly and knew the area very well. They gave us many dining options and suggestions. We came in for some shopping and the hotel was very convenient & affordable. The room was clean, fresh and comfortable. Keep up the good work.....We'll be back!
Thank you for your review about your recent stay. I am happy to hear about the good experience you had. Our guest’s satisfaction is our number one priority. We hope to see you soon.
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I had a bad experience from the point I came to check in. When we came to check in, there were 5 people in line and 1 person at the desk. It took 20min to even get to me to check in. I paid $109 as I previously arranged on an online reservation (even though I heard the 5 people...
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We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
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Sheets were stained and dirty when we arrived. Had to have them change them.The bed was absolutely horrible. Worst night sleep we've had in years. The managers were rude and difficult. I am extremely surprised this hotel is working in this manner under Hilton's name. We will not be back to this hotel. We were told a room was not...
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I am sorry to hear about the problems you encountered at our hotel. I appreciate you letting me so that can improve our service. I will be happy to speak with you further about the experience so that we make sure all issues are resolved. Please call the General Manager at 214-547-1700. In the meantime, I will be working diligently...
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We are due to check in on Saturday, April 14th 2012- hopefully all goes well. I was told this evening just after confirming our room through Priceline that there were no other rooms left with a sleeper sofa and king bed. The person I spoke with had some intense sarcasm and mocked me at one point. I eventually got my...
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Thank you for letting me know about the situation you experienced when calling the hotel. I am very sorry that you did not receive excellent service. If you will please call the hotel and ask to speak with the general manager, I will be happy to resolve the problems you encountered. Thank you for the feedback. It helps us improve...
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Comfortable, friendly, spacious rooms, at a good value for a chain hotel. Has quick LBJ freeway access. Starbucks nearby.
Visited the Allen Hilton Garden Inn for two evenings. I did enjoy the stay. The room was spacious, everything worked as advertised, the bedding was clean and very comfortable and the wireless internet was fast. I did have to mess with the room thermostat to get in adjusted to my liking and never really understood how it worked or got...
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Dear David76054,
Thank you for staying with us at the Hilton Garden Inn Dallas/Allen. I am very pleased to hear you enjoyed our hospitality and hope you are able to visit us again soon. Thank you for letting me know about the room thermostat. I will ask our team members to make sure they are set comfortably for each guest....
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I am writing this as I am staying here, I got in last night at 2am and the gentleman that worked last night was so helpful and generous. He was informative and helpful despite the fact that I was tired, hungry, frustrated from being lost for 2 hours from DFW airport and it was the middle of the night. He...
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Thank you very much for your review of the Hilton Garden Inn Dallas/Allen. We are delighted you enjoyed your stay with us. Happy New Year to you and we hope to see you soon.
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31 Reviews
