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Hilton Garden Inn Dallas/Allen

3.0 of 5
705 Central Expressway South, Allen, TX 75013
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Hilton Garden Inn Dallas/Allen
Ranked #6 of 7 hotels in Allen
4.0 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    16
    19
    4
    8
    1
Date Rating
Austin, Texas
Top Contributor
154 reviews 154 reviews
Reviews in 65 cities Reviews in 65 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 7 May 2012

The Hilton Garden Inn in Allen provides just about what you'd expect from a hotel that seems to cater to business travelers alongside a major highway. This is not a hotel I'd want to spend my days at, but it's not a bad place to spend the night when on a business trip with colleagues or on a road trip... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
8 May 2012

Thank you for your review on TripAdvisor. You feedback is very important to me and the team at the HiltonGarden Inn Dallas/Allen. Your business is greatly valued to us. We hope you will stay with us again soon. More

Lake County, Indiana
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 26 April 2012

Hotel lobby atmosphere is very pleasant, staff is friendly, and it's a nice place. Had an issue with a bug in my room that was attended to immediately. Unlike other posts, my bed was comfortable and my room was quiet. Hotel location is among many decent restaurants in the area. Only complaint - $6.00 for a beer at the hotel... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
27 April 2012

Thank you for your feedback on our hotel. I am happy to hear you enjoyed your visit overall. I hope you will be able to visit us soon. You are important to us. More

Van
2 reviews
5 of 5 stars Reviewed 24 April 2012

What a great hotel. Breakfast was amazing, and the rooms were comfortable, and well equipped. We have stayed there before, during our regional tennis tournament, and we will stay there again next year!

Was this review helpful? Yes
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
27 April 2012

We appreciate your comments about our hotel. Thank you for your business. We are looking forward to your next visit. More

Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 24 April 2012

This was one of my better stays in a while. The staff was always very friendly and knew the area very well. They gave us many dining options and suggestions. We came in for some shopping and the hotel was very convenient & affordable. The room was clean, fresh and comfortable. Keep up the good work.....We'll be back!

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
27 April 2012

Thank you for your review about your recent stay. I am happy to hear about the good experience you had. Our guest’s satisfaction is our number one priority. We hope to see you soon. More

Oklahoma City, OK
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 22 April 2012
1
person found this review helpful

I had a bad experience from the point I came to check in. When we came to check in, there were 5 people in line and 1 person at the desk. It took 20min to even get to me to check in. I paid $109 as I previously arranged on an online reservation (even though I heard the 5 people... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
24 April 2012

We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again. More

Texas, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 April 2012
1
person found this review helpful

Sheets were stained and dirty when we arrived. Had to have them change them.The bed was absolutely horrible. Worst night sleep we've had in years. The managers were rude and difficult. I am extremely surprised this hotel is working in this manner under Hilton's name. We will not be back to this hotel. We were told a room was not... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
20 April 2012

I am sorry to hear about the problems you encountered at our hotel. I appreciate you letting me so that can improve our service. I will be happy to speak with you further about the experience so that we make sure all issues are resolved. Please call the General Manager at 214-547-1700. In the meantime, I will be working diligently... More

Frisco, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 13 April 2012

We are due to check in on Saturday, April 14th 2012- hopefully all goes well. I was told this evening just after confirming our room through Priceline that there were no other rooms left with a sleeper sofa and king bed. The person I spoke with had some intense sarcasm and mocked me at one point. I eventually got my... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
16 April 2012

Thank you for letting me know about the situation you experienced when calling the hotel. I am very sorry that you did not receive excellent service. If you will please call the hotel and ask to speak with the general manager, I will be happy to resolve the problems you encountered. Thank you for the feedback. It helps us improve... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 February 2012

Comfortable, friendly, spacious rooms, at a good value for a chain hotel. Has quick LBJ freeway access. Starbucks nearby.

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Hurst, Texas
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 22 January 2012

Visited the Allen Hilton Garden Inn for two evenings. I did enjoy the stay. The room was spacious, everything worked as advertised, the bedding was clean and very comfortable and the wireless internet was fast. I did have to mess with the room thermostat to get in adjusted to my liking and never really understood how it worked or got... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
24 January 2012

Dear David76054, Thank you for staying with us at the Hilton Garden Inn Dallas/Allen. I am very pleased to hear you enjoyed our hospitality and hope you are able to visit us again soon. Thank you for letting me know about the room thermostat. I will ask our team members to make sure they are set comfortably for each guest.... More

Los Angeles, Ca
Senior Contributor
34 reviews 34 reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

I am writing this as I am staying here, I got in last night at 2am and the gentleman that worked last night was so helpful and generous. He was informative and helpful despite the fact that I was tired, hungry, frustrated from being lost for 2 hours from DFW airport and it was the middle of the night. He... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
5 January 2012

Thank you very much for your review of the Hilton Garden Inn Dallas/Allen. We are delighted you enjoyed your stay with us. Happy New Year to you and we hope to see you soon. More

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Additional Information about Hilton Garden Inn Dallas/Allen

  • Hilton Garden Inn Allen
  • Allen Hilton Garden Inn
  • Hilton Allen
  • Allen Hilton
Address: 705 Central Expressway South, Allen, TX 75013
Price range (per night):* INR4,585 - 8,164

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Hilton Garden Inn Dallas/Allen
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