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All 36 Abilene hotels

Hilton Garden Inn Abilene

3.0 of 5
4449 Ridgemont Dr, Abilene, TX 79606
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Hilton Garden Inn Abilene
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Ranked #20 of 36 hotels in Abilene
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83 reviews from our community

    Trip type
Traveller rating
    36
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Date Rating
Dallas, Texas
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 18 June 2013 NEW via mobile

We made our reservations 3 months ago and even received an email "re: your upcoming stay" this week. However, when we arrived at the hotel around 9:00 pm after a 3 hour drive, we were met at the door by an employee who stated they were not honoring any reservations due to a storm the previous night. While I completely... More

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1 review
4 of 5 stars Reviewed 1 June 2013

This place is very beautiful. I did not stay but i did visit it. All the staff was very nice. I made a call at 5:00am to the night auditor and he was so friendly and willing to help me and just made me feel like i wasnt bothering him at all. Hes a keeper :)

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Lynne H, General Manager at Hilton Garden Inn Abilene, responded to this review
2 June 2013

Thank you for your response regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel to serve you better. I am very happy that we exceeded your expectations throughout your stay. Also, thank you for praising my Night Auditor. I will certainly let him know... More

A TripAdvisor Member
3 of 5 stars Reviewed 28 May 2013

If you are particular about the bedding you sleep in (sheets and mattress pad cleanliness) take a look under the thin sheet to see what type of mattress pad is on that bed. I have found at two different stays, Washington and Texas a built in sheepskin/wolly mattress pad which is not removed to be laundered.

Review collected in partnership with Hilton Garden Inn

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Lynne H, General Manager at Hilton Garden Inn Abilene, responded to this review
5 June 2013

Thank you for your response regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel. The comments we received are lower than my expectations for this hotel. I have addressed your notes from the survey with my Housekeeping staff and we will work diligently to... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2013

Our room was clean and well stocked. House keeping came by every morning to see if we needed anything. The pool was nice and clean. The only compliant i had was the fact the bed was so strange. It is a "dial your sleep". My husband's side worked, however, maybe it was me, my side never worked.

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Lynne H, General Manager at Hilton Garden Inn Abilene, responded to this review
22 May 2013

Thank you for your response in regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel to serve you better. We do apologize if our GSS Mattresses gave you an uncomfortable night stay. We want you to continue to stay with us whenever you travel... More

Tampa, Florida, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013

We stayed for two nights, and were very pleased with this hotel. This hotel is one of the few I found with ample outlets for chargers, computers, C-Pap machines, etc. There was even an outlet close to the mirror in the room so I could dry my hair and actually see what I was doing (someone else was using the... More

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Lynne H, General Manager at Hilton Garden Inn Abilene, responded to this review
22 May 2013

Thank you for your response in regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel to serve you better. We are delighted that we could offer you many outlets in the rooms, at our hotel. We want you to continue to stay with us... More

Scotts Valley, United States
1 review
4 of 5 stars Reviewed 20 May 2013

Hotel is very clean. Beds and pillows are very comfortable. Front desk personnel were very helpful. Breakfast help was excellent, but for one. Bartenders were rude and unhelpful. They made me want to leave.

Review collected in partnership with Hilton Garden Inn

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Lynne H, General Manager at Hilton Garden Inn Abilene, responded to this review
22 May 2013

Thank you for your response in regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel to serve you better. We want you to continue to stay with us whenever you travel to Abilene. With that in mind, our staff will continue to work dilligently... More

1 review
1 of 5 stars Reviewed 12 May 2013 via mobile

I stayed this weekend on the 3rd floor. It is obvious that this hotel has hired new management for the hotel such as General Manager up to housekeeping. What were the they thinking!!! The room I stayed in carpet needed to be deep cleaned, my sheets looked like they were not changed not to mention the duvets gross! Employees on... More

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Lynne H, General Manager at Hilton Garden Inn Abilene, responded to this review
14 May 2013

Dear Traveler, Thank you for your response regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel. The comments that you have stated are lower than my expectations for this hotel. I have addressed your notes from the report with my staff, and we will... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 May 2013 via mobile

My stay was only 2 nights, so no clean room as they "clean" only every other day. I didn't know this when I checked in, so after a long day, I returned to a mess and no restocked amenities. A/C didn't work in first room so I was moved next door. The hotel was built in 2008? It's dilapidated after... More

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Lynne H, General Manager at Hilton Garden Inn Abilene, responded to this review
8 May 2013

Dear Ms. K, I am so glad we spoke on the phone and came to a resolution. Again, I do apologize for the whole incident. I have spoken with my staff, and they now know to handle this kind of situation in the future. I hope you will give us a second chance and continue doing business with us in... More

San Angleo, United States
1 review
4 of 5 stars Reviewed 6 May 2013

The Hilton Hotel provided an excellent stay. It would have been greater if the breakfast was complimentery. Otherwise the accomodations were excellent and the staff was very friendly. I would recommend this hotel to everyone.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review
21 May 2013

We are please to read in your review that we, the Hilton Garden Inn Abilene provided an excellent stay and thank you for recommending our hotel to everyone. We look forward to your next visit. More

Wichita Falls, United States
1 review
5 of 5 stars Reviewed 6 May 2013

I have stayed at multiple hotels in Abilene, TX and I must say that the Hilton Garden Inn is the best hotel I have stayed in. The hotel is modern, up to date and well taken care of. I highly recommend this hotel for your next stay for either business or pleasure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review
21 May 2013

Thank you for highly recommending our hotel the Hilton Garden Inn Abilene. We’d love to have you as our guest the next time you are in the area. More

 
 
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Additional Information about Hilton Garden Inn Abilene

Also Known As:
Hilton Garden Inn Abilene Hotel Abilene
Hilton Garden Inn Abilene Hotel
Address: 4449 Ridgemont Dr, Abilene, TX 79606
Phone Number:
Region: United States > Texas > Abilene
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 36 hotels in Abilene
Price range (per night): ₹7,170 - ₹10,466
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more   less 
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