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BEST WESTERN Plus Allentown Inn & Suites Business Center

3.0 of 5
5630 W Tilghman Street, Allentown, PA 18104-9385
Hotel amenities
Ranked #12 of 27 hotels in Allentown
3.5 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveller rating
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Date Rating
Corey B
Baltimore, Maryland
1 review
1 of 5 stars Reviewed 25 January 2012

The rooms are clean and nice- HOWEVER- the hotel is 5 feet from the highway, it's loud enough you cannot hear yourself think while in the room. The staff was rude, and unaccomodating. I made the reservation, and attempted to change the date, or cancel entirely; the best they could do was say "sorry, our policy is no changing dates,... More

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capebogger
cape cod ma
Reviewer
3 reviews
4 helpful votes
4 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

Pleasant experience. The hotel clerk was very nice and accomodating. Yes it is on a major road, however, we requested a room in the rear and had no problem with highway noise. This hotel is clean and efficient and amenities were excellent. There's a family restaurant across the street and the food was great. We would stay here anytime we're... More

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Paul K
Washingtonville, New York
1 review
2 of 5 stars Reviewed 31 December 2011

Stayed on 12/26/11 in Jacuzzi room. Room was clean; wear and tear was average but the hot water tank is insufficient to fill the jacuzzi tub. Had the same problem with shower the next morning. More

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Jessenia Mateo, Front Office Manager at BEST WESTERN Plus Allentown Inn & Suites Business Center, responded to this review
10 January 2012

I'm concerned about the list of problems you experienced at our hotel during your visit, I'm writing to thank you for taking the time to bring this matter to my attention. A hotel is defined by the quality of service it provides to it's guests. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology Please be... More

Doug D
York, Pennsylvania
1 review
2 of 5 stars Reviewed 29 October 2011

Have reservations for tonight...big snow storm causing major delays. Attempted to change reservation directly with hotel and was directed to expedia. Discussed with expedia, who was very helpful, however front desk manager of hotel would not allow any change to a different date. I travel frequently and frequently stay at Best Western. This experience will certainly make me look elsewhere... More

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shamier15, Front Office Manager at BEST WESTERN Plus Allentown Inn & Suites Business Center, responded to this review
9 November 2011

Dear Mr. D Thank you for taking the time to share your concerns with your recent reservations with our hotel, please except my apology with any inconvenience you may have experienced. In this regard, when a guest uses a credit card to make reservations, we agree not to re-sell there room pending there anticipated arrival as part of our hotel... More

R R
Wallkill, New York
Senior Reviewer
10 reviews
7 helpful votes
4 of 5 stars Reviewed 5 October 2011
1
person found this review helpful

This is the 2nd time my husband and I have stayed at this Best Western. The rooms are always clean and comfortable. The staff is very friendly and helpful. I like the fact that they have a workout room.We stayed in a room with a jacuzzi and that worked well.The location is great and close to everything in Allentown. One... More

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shamier15, Front Office Manager at BEST WESTERN Plus Allentown Inn & Suites Business Center, responded to this review
9 November 2011

A hotel is defined by the quality of service it provides to it's guests. Our business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More

betsey B
New York City, New York
1 review
1 of 5 stars Reviewed 3 October 2011

I had booked this hotel for a trip with my son to visit colleges in Allentown/Bethlehem area. Unfortunately I had prepaid for the room - never again! As we arrived at the hotel, I was dismayed to find that the hotel is literally 10 feet from a busy high way. The parking lot was filled with unsavory looking men -... More

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shamier15, Front Office Manager at BEST WESTERN Plus Allentown Inn & Suites Business Center, responded to this review
9 November 2011

A hotel is defined by the quality of service it provides to it's guests. Consequently, it's disappointing to learn that you're unhappy. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Please be assured that all of the issues you've raised have been addresses, and that appropriate action has been taken. I hope... More

HabesNJ
Basking Ridge, New Jersey
Contributor
15 reviews
13 helpful votes
2 of 5 stars Reviewed 12 September 2011
2
people found this review helpful

My daughter and I stayed in this particular hotel because of its close proximity to the Lehigh Valley Hospital where the start for the marathon was the next day. I did read some of the reviews and decided to try this hotel and check it out. Well, I was disappointed to say the least. Yes, our check-in was fairly quick... More

Was this review helpful? Yes
shamier15, Front Office Manager at BEST WESTERN Plus Allentown Inn & Suites Business Center, responded to this review
9 November 2011

A hotel is defined by the quality of service it provides to it's guests. Consequently, it's disappointing to learn that you're unhappy. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Please be assured that all of the issues you've raised have been addresses, and that appropriate action has been taken. I hope... More

TGriskus
Enfield, Connecticut
1 review
1 helpful vote
4 of 5 stars Reviewed 12 July 2011
1
person found this review helpful

So some friends and I went down to play some disc golf for the weekend, we are three college guys, we aren't picky but I kinda am sometimes, I had a previous issue at another hotel in florida where I had bed bugs so ratings are important for me. This place was very clean, room, sheets, bed, bathroom, kitchen, etc...etc...very... More

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AIMEE HAAS, Manager at BEST WESTERN Plus Allentown Inn & Suites Business Center, responded to this review
14 September 2011

Thank you for your feedback and recent stay. We look forward to seeing you again in the near future!! More

Seajax
Washington DC, District of Columbia
Senior Contributor
28 reviews
50 helpful votes
3 of 5 stars Reviewed 19 June 2011
2
people found this review helpful

I stayed here one night recently with colleagues. The hotel is clean, and I was happy to see large rooms with a separate sitting area and large bathrooms. One of my colleagues tried to take a nap and warned me the beds were uncomfortable. I thought, "how bad could they be?" Well, turns out...incredibly bad! The beds felt like we... More

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BLFinCLT
Charlotte, NC
Reviewer
5 reviews
7 helpful votes
5 of 5 stars Reviewed 7 June 2011
2
people found this review helpful

Quick check-in. Clean room - with exception of the syrup on the floor. Updated fixtures in room. Room was quiet even though we were on first floor near lobby and pool. Pool was over chlorinated - hurt eyes just to walk into the indoor pool area. Breakfast was great and the hostess was very attentive! Great for the overnight stop... More

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BEST WESTERN Plus Allentown Inn & Suites Business Center Also Known As

  • Best Western Allentown Hotel
  • Best Western Allentown
  • Allentown Best Western
Address: 5630 W Tilghman Street, Allentown, PA 18104-9385

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