My husband and I stayed at the Best Western of Altus on a Friday night. The woman who checked us in (and I think the one I talked to on the phone when making my reservation) was very friendly. When we checked in we were given coupons for free beers or sodas in the hotel's bar (didn't use them, though)....
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Thank you for your recent stay and for taking the time to write and post your review. I'm glad you were happy with your decision to stay with us, and with the service you experienced here. I hope you will be our guest again the next time you are looking for a good value and enjoyable stay here is Altus.
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I had a wonderful experience at this Best Western. No, the room was not fancy, a little outdated, but it was clean, very clean. I had a very spacious King room that had an easy chair with ottomon. I was on the ground floor and am not sure if the room above me was occupied or not because I did...
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Thanks for posting your wonderful review! I'm glad you were happy with the accommodations and service we provide, and look forward to welcoming you back the next time you are in Altus.
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We read the reviews and were a bit nervous before we arrived. When we finally made our way into Altus to check in, there was a mix up on our room. Instead of a first floor double, they had us on the second floor. We were cool with the new arrangement because we understand that things happen during the booking...
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Thank you very much for taking the time to write and post your review of our hotel. I’m very happy to hear that you were satisfied with the service, accommodations and amenities that we provide. We want to exceed our guests’ expectations and we really appreciate the feedback. Please let us know when you will be back in our area,...
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Besides the discovery of atleast 8 long hairs in the bed, which pretty much told us that they didn't change the sheets, our stay was great!
When we called in to have our sheets changed, housekeeping was there in 3 minutes. The front desk staff were very personable and the bartenders in the cocktail lounge did a super job, even...
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Thank you for your business and understanding. I am truly sorry you found hair on your sheets – I will use your report to emphasize the importance of everyone doing their best job, correctly and completely, every time. It is our standard to change the sheets after every check out and I apologize that your room was missed. Thank you,...
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Well the room smelled like smoke, not overwhelming but still nasty. Tv was lcd and got 30 good channels which is a plus. Not sure if all guests get this but I got two free drinks every night I stayed; at the on site bar. The two free beers make up for the outdated interior of the hotel room.
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Thank you for your comments about our hotel. We are sorry the room smelled of smoke – not everyone honors the ‘Please Do Not Smoke In This Room’ signs, and we work very hard to keep all our rooms fresh and clean - we did not meet our standards in your case. We appreciate the feedback so we can work...
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This room was definitely an old smokers room. I don't think anything has been cleaned or updated since the smokers. The carpet, bedding, room was old and worn out. The air conditioner did not work and there were very stange people in the parking lot and on the balcony.
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Thank you for taking the time to make me aware of the disappointment you had during your recent stay with us.
I apologize for the conditions you encountered due to the smoke and age. We make every effort to provide each guest with a quiet and comfortable stay, and I will review our deep cleaning and maintenance procedures with the...
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Recently renovated room with comfy beds, fridge & microwave. Good hot breakfast. Very friendly, helpful staff. But nonsmokers beware: The hotel was still being renovated in April 2010, and a number of rooms have recently been converted from smoking to nonsmoking. We tried three nonsmoking rooms before we got one that didn't reek.
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The price was adequate for the hotel. The rooms have recently been updated. They were very clean. The daily breakfast was good. Scrambled eggs, sausage, biscuits & gravy, fruit, bagels, muffins, cereal and oatmeal. You are also given 2 free drink coupons each night to use in their bar. They are good for draft beer or sodas. The staff was...
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Ick...This place is a joke from the check in....the staff are the only asset this place has...the rooms are outdated, beds are worn and not updated, tv's are old and loosing color, and CRICKETS yes crickets...We had crickets when we pulled the sheets back..dead crickets in the corners of the rooms...and oh lord woke up in the moring and there...
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We were very pleased with our non-smoking king bedroom. This property allows dogs for no extra fee, which is why we chose it. Shower had great shower head and curved shower-curtain rod, giving the shower a roomier feel. Had microwave and refrigerator. King bed was firm, but not too firm. The coffee maker didn't get very hot. Overall, very pleased.
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