I often utilize Tripadvisor as a way to "get a sense" of a hotel, cruise, restaurant, etc. prior to going to a new place. I was so busy with work that I did not check Tripadvisor before making the arrangements this time. So, you can imagine my sense of dread when 2 days before I was scheduled to bring my... More

Planned a Valentines they Spa retreat for me and my boyfriend, by far the worst experience of my life. The room was dirty small unkept extremely outdatedthe carpet was worn out the bed was worn out the toilet seat was cleary worn out and beat up our room had exposed wiring and installation showing dirty finger prints on the walls,... More

Paid $600 for 1 night for dinner/breakfast and couples massages. The massages were fine. The dinner took 2hrs and the menu was limited. The room was gross and we felt like we were staying in a run down motel. The pictures speak 1,000 words. We will not be back.

What started off as a great idea [Gift card from wife] went down hill very fast. I called the Medina location and schedualed a massage. I sat down and completed the paperwork and had a glass of water, I had a funny feeling something was not right. The "Therapist" and I'll use this term loosely seemed out of her element.... More

Very simply said, we loved our stay at Mario's. Very sad to read all the negative reviews. Spa services were wonderful. Spa is being renovated, so it will be even better next time. Technicians were sweet, accommodating, and professional. The hotel is charming...yes, old & therefore walls are thin...play some music in your room or turn on fan or TV,... More

We arrived at night, and we could not find an entrance to a parking lot as it is not marked. The holiday decorations in the lobby/restaurant were very pretty. Cheese plate in room was 8 ritz crackers, and hunks of cheese of unknown variety. Champagne was in white wine glasses... Carpet in room had ripples all over where it had... More

My daughter and I got a massage and she got an eyebrow wax. The eyebrow wax was great but everything from that point on was disappointing. The robe they gave me was very worn and was not big and comfy. Trying to keep a small robe, that feels like a Brillo pad because it so worn, is hard to keep... More

My wife and i stayed at mario's for a sweetest day/evening treat. Big waste of money. Whirlpool in grotto was not working which forced us to have to use the steam room which was unbearably hot. Dinner was to be have a $25 dining credit per person and server wanted to argue that it was per table until we showed... More

I only visited the spa for a facial and massage. The services were fine, but the facilities are old, dirty, and very outdated. I feel bad for the employees that have to work there and too bad their company won't pay to update the facilities. So many nicer spas in the area, including Walden just a few miles away. I... More