Checkin in and wa told my party was too big so decided that i needed another room. I said wanted a refund and he refused!! Ricky which told me to call tomorrow and talk to manager...but i later found out he was the manager! Rude service

I stayed here on a Sunday night when driving cross country. I had a dog, and they take pets for $20 extra. My entire bill for about 7 hours in the hotel was $130, which is outrageous. I was furious. The hotel is dated and smelly. Room did have a refrigerator and a microwave, which some people may find convenient.... More

When we checked in the room were looking ok for the price we paid. Then we found that the rest room were not cleaned properly. When we asked for the rooms to be cleaned, the lady in the front desk told she will send someone in 30 minutes, noone showed up till next day or followed up. After first night... More

stayed a weekend, and i always like to get up and have a swim before breakfast. NO GO! breakfast ends at 9am and pool doesn't open til 10 am. pool closes at 10 pm. i expressed my dismay at the pool hours to the manager, and he basically brushed me off. not much of a workout area either and the... More

This is probably the worst hotel stay I have ever had. Everything was dirty, run down and out dated and the service was absolutely atrocious. There were bedbugs in our bed and the bathroom looked like a homeless person had been living there for 2 weeks. Needless to say I was very disappointed and will NEVER stay in a Best... More

Had stayed at the Best Western, Gilchrest Road, three consecutive years, and each year was worse than the one before. By our final stay, the pool was unswimmable (you couldn't see the drain and it wasn't filtering), the rooms were damp and musty, and the restaurant at the front of the hotel had been burnt out and boarded up for... More

what's not to like--everything was good, as expected

When I booked this hotel, I was using Gold Crown points. I had booked a suite using twice as many points as it takes for a regular room, which I had no problem doing as I have a lot of points for this chain. When we got to the room, realized it was a regular room, so back down we... More

My husband and I visit family in the Fairlawn area over the Christmas / New Year holiday week each year. We have been staying at the Hilton for the past 5 years but decided to see if we could find a better bargain this year since we spend so little time at the hotel. I was a little skeptical of... More