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Crowne Plaza Mutiara Kuala Lumpur

5.0 of 5
Jalan Sultan Ismail | (at Raja Chulan Monorail Station), Kuala Lumpur 50250, Malaysia
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Ranked #19 of 169 hotels in Kuala Lumpur
4.0 of 5 stars 658 Reviews
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658 reviews from our community

What travellers say about this hotel
  • Monorail station(18)
  • Very good(17)
  • Club floor(17)
  • Room service(12)
  • Great location(8)
  • Petronas Twin Towers(8)
  • Friendly and helpful(7)
  • KL tower(7)
  • Breakfast buffet(6)
  • Pillow menu(5)
Traveller rating
    318
    222
    64
    38
    16
Only show reviews for Family (93) | Couples (212) | Business (159)
Date Rating
MK666
UK
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

I was very cautious about staying in this property after reading a few (recent) not-promising reviews. I did see a few reviews being answered by the hotel manager and hence decided to let him know about my late arrival et al. Well, once I reached, it was absolutely a breeze checking in and the lovely receptionist even upgraded us to... More

Was this review helpful? Yes
Halilah, Assistant Front Office Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
6 February 2012

Dear MK666, Thank you for your feedback. We are delighted to learn that you have had a wonderful stay with us and are happy to have been able to ensure you bring home some treasured memories of your stay in Kuala Lumpur. We look forward to welcoming you and your loved ones back to our hotel again soon. In the... More

MagpieJB
Melbourne
Senior Contributor
21 reviews
10 helpful votes
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

I was very impressed with this hotel. The rooms were large, luxurious and well maintained. The staff were friendly and helpful with plenty of local knowledge and able to give good advice. A special thank you for getting me out of a bind at the end of my stay! I foolishly left my passport in the safe and didn't realise... More

Was this review helpful? Yes
Richard Tiang, Area Quality & Continuous Improvement Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
3 February 2012

Dear MagpieJB, Thank you for taking the time to share your wonderful experience with us in TripAdvisor. We are glad to know that you were in time for your flight. We look forward to welcoming you back to the Crowne Plaza Mutiara Kuala Lumpur!! Kind regards Richard Tiang More

justin_brumelle
Samut Prakan, Thailand
1 review
1 helpful vote
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

After staying here for 2 months in 2011, the staff are like family...They endeavour to help you in every way humanly possible...Not the newest hotel, but to my pleasant surprise last night they have fixed the A/C issues that were a problem last year...I was actually cold last night....and that means that the HVAC system was working... Club floor staff... More

Was this review helpful? Yes
Halilah, Assistant Front Office Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
29 January 2012

Dear Justin, Thank you for your review at TripAdvisor. We are glad to know that you have had a great time during your recent trip here. You are certainly right about the exceptional value one can experience over at our Club Floors From all of us here, we look forward to welcoming you back to the Crowne Plaza Mutiara Kuala... More

pixie0427
New Delhi, India
Contributor
18 reviews
2 helpful votes
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

I returned to this property after more than a year, having experimented meanwhile with alternatives in Kuala Lumpur that were all pretty satisfying. I had an ultra-short stay this time; late night arrival and mid-morning checkout. Location drove my choice since this hotel is easy to access both by road and monorail. In line with expectations, check-in was super-prompt, the... More

Was this review helpful? Yes
Richard Tiang, Area Quality & Continuous Improvement Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
29 January 2012

Dear pixie0427, Thank you for your review on TripAdvisor. We are glad that you have had a good experience whilst staying with us. Looking forward to welcoming you back to the Crowne Plaza Mutiara Kuala Lumpur soon and Yes, you will still able enjoy our super prompt check-in as we put a lot of emphasis in making sure you get... More

lzptv5
Luton, United Kingdom
Senior Reviewer
8 reviews
31 helpful votes
5 of 5 stars Reviewed 22 January 2012

Stayed here on a business trip in January 2012. Found the hotel spotless and the room was an excellent size. It was well equipped and modern. Had free internet access while I was there and the room facilities was just like working in a home office, i.e. nice glass table to work from. Service in hotel was also excellent. Read... More

Was this review helpful? Yes
Richard Tiang, Area Quality & Continuous Improvement Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
7 February 2012

Dear Izptv5, Thank you for taking the time to share about your pleasant experience at our Hotel in TripAdvisor. We are also very grateful on your special mention about the positive facts of our staff attitude as all of us here at the Crowne Plaza Mutiara Kuala Lumpur continually strive for service excellence and to receive comments such as yours,... More

Lapequenia
Montreal, Canada
Senior Contributor
29 reviews
6 helpful votes
3 of 5 stars Reviewed 21 January 2012

Our trip was in december and went back to for one night in January( we left luggage in storage). On our second visit the shower wasn't working! The sheets had holes, I don't like this.. Sorry.. My worst comments will be around the food!!! Please fire the chef NOW!!!! We were both time to tired to go in town, so... More

Was this review helpful? Yes
Richard Tiang, Area Quality & Continuous Improvement Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
3 February 2012

Dear Lapequenia Thank you for your review in TripAdvisor. We apologise for the less than satisfactory experience that you had indicated in your review. To receive a comment such as yours is very concerning and disheartening as our team take great pride in ensuring all our Guests are well looked after. But nevertheless, your unpleasant experience points out that we... More

Ferals23
Darwin, Australia
Senior Contributor
45 reviews
21 helpful votes
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

We stayed here for 5 day with a family in a large king room and it was very nice. The rooms are big and clean and the food was great. Breakfast was very nice with many types of foods to choose from. The staff are excellent and very helpful. It is a great location, central to everything. More

Was this review helpful? Yes
Richard Tiang, Area Quality & Continuous Improvement Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
23 January 2012

Dear Ferals23 Thank you for your review on TripAdvisor. We are happy to hear that you have had a great experience staying with us. We all look forward to welcoming you back to the Crowne Plaza Mutiara Kuala Lumpur!! Kind regards Richard Tiang More

Rashid A
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 21 January 2012

I spent three nights in the CP while I was looking for slightly longer term accomodation. The room decor was very good and the bathroom/shower were excellent. Staff were very friendly and went out of their way to satisfy you. Also special mention for the spa and the inclusive breakfast buffet; both were excellent. Few pieces of criticism would be... More

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aemdms
Senior Contributor
31 reviews
22 helpful votes
3 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

Not the greatest entrance when you arrive, get out the taxi, struggle into reception with your luggage all whilst concierge stand talking amongst themselves! Hotel looks good from the lobby but I cant forget the dust and dirt in our room. Especially the rim of dark scum around the edge of the bath. Rooms are a good size, bathrooms are... More

Was this review helpful? Yes
Richard Tiang, Area Quality & Continuous Improvement Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
21 January 2012

Dear aemdms, Thank you for taking the time to share your feedback on TripAdvisor. We apologise for the less than satisfactory experience you had indicated in your review. The comment about our Concierge is very concerning and certainly not the standards we all strive for. It would be very appreciative if you could contact me directly and provide me more... More

AbuDhabiAndy
Abu Dhabi
Reviewer
5 reviews
5 helpful votes
5 of 5 stars Reviewed 20 January 2012

We have been regular guests of Crowne Plaza KL for last couple of years and even this time we did not regret to have chosen our ''favourite'' hotel in KL for our short shopping trip. Staff was amazing and very attentive (as usual), room was perfect, food great. I would definitly recommend everyone to go for Club Rooms since added... More

Was this review helpful? Yes
Richard Tiang, Area Quality & Continuous Improvement Manager at Crowne Plaza Mutiara Kuala Lumpur, responded to this review
21 January 2012

Dear AbuDhabiAndy, Thank you for your review at TripAdvisor. We are glad to know that you have had a great time during your recent trip here. You are certainly right about our Club Floor offerings with its exceptional value. Thank you for also mentioning how our staff have had made the difference in your stay. We look forward to welcoming... More

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Crowne Plaza Mutiara Kuala Lumpur Also Known As

  • Kuala Lumpur Crowne Plaza
  • Crowne Plaza Kuala Lumpur
Address: Jalan Sultan Ismail | (at Raja Chulan Monorail Station), Kuala Lumpur 50250, Malaysia

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