I was very impressed with this hotel. The rooms were large, luxurious and well maintained. The staff were friendly and helpful with plenty of local knowledge and able to give good advice. A special thank you for getting me out of a bind at the end of my stay! I foolishly left my passport in the safe and didn't realise... More

After staying here for 2 months in 2011, the staff are like family...They endeavour to help you in every way humanly possible...Not the newest hotel, but to my pleasant surprise last night they have fixed the A/C issues that were a problem last year...I was actually cold last night....and that means that the HVAC system was working... Club floor staff... More

I returned to this property after more than a year, having experimented meanwhile with alternatives in Kuala Lumpur that were all pretty satisfying. I had an ultra-short stay this time; late night arrival and mid-morning checkout. Location drove my choice since this hotel is easy to access both by road and monorail. In line with expectations, check-in was super-prompt, the... More

Stayed here on a business trip in January 2012. Found the hotel spotless and the room was an excellent size. It was well equipped and modern. Had free internet access while I was there and the room facilities was just like working in a home office, i.e. nice glass table to work from. Service in hotel was also excellent. Read... More

Our trip was in december and went back to for one night in January( we left luggage in storage). On our second visit the shower wasn't working! The sheets had holes, I don't like this.. Sorry.. My worst comments will be around the food!!! Please fire the chef NOW!!!! We were both time to tired to go in town, so... More

We stayed here for 5 day with a family in a large king room and it was very nice. The rooms are big and clean and the food was great. Breakfast was very nice with many types of foods to choose from. The staff are excellent and very helpful. It is a great location, central to everything. More

I spent three nights in the CP while I was looking for slightly longer term accomodation. The room decor was very good and the bathroom/shower were excellent. Staff were very friendly and went out of their way to satisfy you. Also special mention for the spa and the inclusive breakfast buffet; both were excellent. Few pieces of criticism would be... More

Not the greatest entrance when you arrive, get out the taxi, struggle into reception with your luggage all whilst concierge stand talking amongst themselves! Hotel looks good from the lobby but I cant forget the dust and dirt in our room. Especially the rim of dark scum around the edge of the bath. Rooms are a good size, bathrooms are... More

We have been regular guests of Crowne Plaza KL for last couple of years and even this time we did not regret to have chosen our ''favourite'' hotel in KL for our short shopping trip. Staff was amazing and very attentive (as usual), room was perfect, food great. I would definitly recommend everyone to go for Club Rooms since added... More