I read other reviews which stated how the rooms are bad and service is horrible. But what I experienced were all the opposite. I'm quite regular here, I came here almost every month and always booked online, which is very2 valuable. The rooms are small, but clean. The staffs are friendly, always smiling and they are flexible when guests came... More

You'll either love it or hate it! Horrible, dirty & noisy location. Rooms are adequately clean. More can be done to make it better. Staffs are unfriendly.

no matter how much is the tariff, staff should be smiling. that is one of the many things cititel lacked. windows cant be opened. hotel staff cleaned my room without me hanging the tag outside. there is slum on the other side. ac is central. not working upto mark. no service for that. though u get a good view of... More

We came back to stay in this hotel for the second time. The hotel room is clean and the bed is comfortable. We especially like the good shower. For the price we paid, this hotel is really value for money. My family also enjoyed the walk to the wet market behind the hotel to get local food and fruits. Remember... More

Warning !!! This hotel is nice but the location is dangerous and not good. Becarefull !!! There is a man down the street just outside the hotel who pretends to be a tourist police he is in white shirt and black trouser and shows a fake ID card and he checks all your wallets and bags and somehow he manages... More

I had to file a fraud investigation on this hotel because I paid in cash for my room, but they also went ahead and charged my card again for the money. I tried calling and speaking with them, they acted like they didn't understand what I was talking about. NEVER AGAIN!!!

Cititel Express matched our preference for a comfortable place to sleep that is not too basic till one has to pay for a towel nor too much for things one doesn't need like a bathtub or an LCD TV. A place to park our car, to go on an excursion to Chinatown and Central Market and to reach KL Convention... More

The room is new, bathroom is quite big but is not clean enough, I will suggest the hotel to make it cleaner to make guest feel really cozy with the environment. The location is not really good, no shopping mall around, you need a car if not you may take taxi.

The room is clean. The scary thing only the parking area. It is dark with no elevator. The guard also lazy to open the gate, use only one way to enter and exit from car park to main road was so not safety.