My deluxe room was located at non-smoking floor, but the room still reaked of cigarette smell. It's not strong, but the cigarette smell cling on all my clothing (those i unpacked from my luggage and hung in the closet & chairs) even after I checked out & gone home! The corridoor & lift area on my floor also smell of...
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The hotel has excellent location, all major shopping malls and tourist attractions are within walking distance.The room design are good & spacious, but the washroom facility need to be improved. There was water leaking out from the shower room even thought the door was closed. This created a messy look. Somethings good about the hotel was that they changed buffer...
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Dear guest,
Thank you for your kind comments during your recent stay with us at Berjaya Times Square Hotel Kuala Lumpur.
We are glad that you enjoyed your stay especially the breakfast selections and dinner at Big Apple. With regards to the shortfall in service or distress you may have suffered due to the shortcomings, I will definitely share your...
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The hotel as all is very good, has an excellent location & below there is a very good mall for shopping, BUT definitely they have a very big problem with their maintenance Dep., I changed during my six nights stay 3 rooms "Apt. suit", one time there is no hot water, second time the water come out of the bathroom...
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Dear guest,
Firstly, we would like to thank you for the kind response given during your last stay with us at Berjaya Times Square Hotel Kuala Lumpur.
With regards to the room conditions as mentioned, the management will ensure that the respective departments are placed on top of the defects in the rooms. Rest assured that we will take the...
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The best place to stay in Kuala Lumpur is Berjaya . It has a very good location ,the room is large and very clean , the staffs are very friendly , helpful , and ready to serve . I can not say more about this great hotel . Please experience it yourself . Highly recommend to travelers for the comfortable...
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Dear guest,
On behalf of Berjaya Times Square Hotel, Kuala Lumpur’s staff and management, I would like to take this opportunity to thank you for selecting our hotel as your hospitality destination.
It was truly a pleasure to have had you with us and I am glad that you had a pleasant experience from our staff as reflected by our...
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We had a family of four in one room which consisted of a small kitchen area, a bathroom, separate toilet, a living area and one bedroom. The bedroom had the adult bed in it and a rollaway was supplied in the living room. A couch provided the fourth bed for our family. There was a door between the living and...
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Dear guest,
Thank you for writing to us. Your comments are valuable to us in our efforts to improve our standards of service to serve you better.
We are glad that you enjoyed our spacious suite and our indoor themepark at Berjaya Times Square Mall. The location of our hotel ensured you the endless shopping spree with Berjaya Times Square...
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Really a comfortable stay with my family at this lovely hotel. No need to go anywhere for shopping as you can find great shopping experience inside the hotel premises. Great staff and great location no more words to express. Just go and explore.
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Dear guest,
Firstly, thank you for writing to us. Your kind compliments on your last stay with us were truly appreciated.
It is always our pleasure to ensure that our team members go for extra miles while serving our fellow esteemed guests. Viewing the strategic location of our hotel attached to Berjaya Times Square Mall, we are glad to know...
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Long line at check in with staff looking bored, no smiles. Told no towels in room but some would be sent up shortly. No smoking room but entire floor including lift area and hall reeked of cigarettes everyday. Bell boy kindly got some spray for the room which helped a bit. After an hour no towels, this took several phone...
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Dear guest,
Firstly, thank you for taking the time to write to us. Your comments on your recent stay in Berjaya Times Square Service Suites are most alarming and regrettable.
I have shared your comments with my respective departments in order to handle these shortcomings in the near future. Rest assured that corrective measures have been taken against the matters...
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Stayed at this Hotel for the third time, and must say they are getting worse, I doubt I will be going back here again, they put me in a room where the door to the safety box in the ward robe only oped a bit enough to get my hand in, as the door hit the bed, so I asked...
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Reviewed 1 July 2011
Dear guest,
Firstly, thank you for writing to us. it is much regret to know that your last stay with us was not a pleasant one.
With regards to the matter of room's interior design on space occupying, we would definitely look into the this matter to further provide convenience to our guests. Rest assured that the matter has been...
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Perfect for the business traveler, the hotel had gone through a major renovation. The executive suites were absolutely a treat to arrive into after a long and hard day’s work. Staff was very pleasant. The rooms were clean and well maintained each day. I would definetly recommend this to others.
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Dear guest,
Thank you for the kind compliments written on your last stay with us. We are glad to know that your stay with Berjaya Times Square Hotel, Kuala Lumpur was a delightful one.
The Corporate Club floors, as mentioned, have been newly renovated to cater to business travelers' needs. They will be the perfect place to stay for business...
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I've been staying at this hotel for a long stay and changed room a couple of time.
Layout: this hotel is split in the 2 towers of the Times Square building. The main hotel tower is the West one. The other has seen many rooms being repurposed as apartments and sold to private owners. Still, some in the East tower...
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Dear guest,
Firstly, thank you for writing to us. Your kind compliments and comments are truly appreciated for us to improve our standard of service.
With regards to the comments on in-room internet service, broken cabinet and faulty water kettle, we have raised these issues and highlighted them to the respective departments. We will ensure that these matters to be...
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