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Vistana Hotel Kuala Lumpur

3.5 of 5
9 Jalan Lumut, Off Jalan Ipoh, Kuala Lumpur 50400, Malaysia
Hotel amenities
Ranked #72 of 169 hotels in Kuala Lumpur
3.5 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveller rating
    4
    31
    17
    10
    4
Date Rating
TouristerIndia
India
Contributor
20 reviews
4 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW

its a nice hotel with a metro station on walking distance. a nice shopping mall ''the mall'' is nearby. a few adjacent restaurants, indian restaurant too. a tall building. its centrally located and very well connected. overall a nice place to stay More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
14 February 2012

Thank you for sharing your recent stay experience.I am delighted to note that we have lived up to your expectations and that you had a good experience during your stay. We certainly look forward to welcoming you back to Vistana Kuala Lumpur. Best Wishes to your future travels, Pauline Gan More

LQK2010
Ho Chi Minh City, Vietnam
Senior Contributor
32 reviews
26 helpful votes
2 of 5 stars Reviewed 8 February 2012 NEW

Our company made a new-year trip to Kuala Lumpur to relax and enjoy this city, however, it was ruined by this hotel. Couldn't enjoy anything at Vistana Hotel. The location, well, was quite good, very close to LRT and Monorail station where you can jump on and ride to everywhere in the city. However, it was noisy at night (maybe... More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
11 February 2012

Thank you for sharing your feedback. I am disappointed to note of the challenges that you experienced during your recent stay with us. Please accept my sincere apologies for the inconvenience caused and rest assured that we are taking corrective actions to improve ourselves. I hope to have the opportunity to welcome you back to Vistana Kuala Lumpur in the... More

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bhavana_praveen
Bangalore, India
Contributor
19 reviews
2 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW

We made a last minute reservation during sep 2010 it's a good hotel with all the necessities....the rooms had all the basic essentials ....nothing to complain about...it was a pleasant stay as I can remember the staff were obliging and helpful.it's located a little away from the city centre. Can visit. More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
11 February 2012

Thank you for sharing your valueable feedback with us. We are happy to note that you had a truely memorable stay and are elated to note that you have rated our staffs "obliging and helpful." We will work even harder to continue exceeding all our guests expections. Once again thank you and we certainly look forward to welcoming you back... More

KKVIEW
Singapore
Contributor
18 reviews
13 helpful votes
3 of 5 stars Reviewed 30 January 2012

We recently stayed here because we had stayed here before and like it very much. I have no issue with the room comfort and cleanliness. The standard is still there. Value for money. However I was disappointed with the breakfast. The watermelon was rotten. The bean sprouts for the curry mee was also fouled. Fortunately, the bean sprouts were removed... More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
31 January 2012

Thank you for taking your time to share your very recent stay experience. Whilst I am delighted that you have enjoyed your overall stay, at the same time, I am also sorry to note that we did not exceed your expectations in your breakfast experience. I have since followed-up with our Chef on your feedback with regards to the watermelon... More

krissafe
Singapore, Singapore
Contributor
12 reviews
19 helpful votes
4 of 5 stars Reviewed 25 January 2012
3
people found this review helpful

My family and friends went for a trip to malaysia.On christmas day we checked in at vistana hotel,kuala lumpur at about 6.13pm.4 rooms were ready and the receptionist told me that I needed to wait about half an hour for the 5th room.I told them that I supposed to check in at 2pm.They apologised.I told them that I am a... More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
31 January 2012

I would like to thank you for taking the time to write your comments of your recent stay with us over the Christmas holidays. We greatly appreciate your valued comments and loyal patronage of our hotel. We are delighted to hear that you had enjoyed your stay with us and indeed, it was our pleasure to know that you enjoyed... More

shraddha238
Vadodara, India
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

hotel vistana lives up to its name by being extremely wonderful in service, location n value for money.our room was on the 14th floor from where v cud almost see our first world hotel of genting..! amazing view, plus it has a mono rail service jus a few steps away from the hotel from where we can explore d city... More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
31 January 2012

Thank you for your sharing your recent stay experience and I am delighted to note that we have lived up to your expectations and that you have found us to be "value for money,ideally located." We certainly look forward to welcoming you back to Vistana Kuala Lumpur. Best Wishes for your future travels Sincerely, Pauline Gan More

xaver72
Porto Recanati, Italy
Contributor
14 reviews
3 helpful votes
3 of 5 stars Reviewed 12 January 2012

I stayed here last september for a few days. Arrived from airport at 8 pm and I got told by receptionist that she did not know if my room was ready or not because the hotel spoftware crashed. I was like: what? At 8 pm you do not know what room are cleaned and which ones are not done yet?... More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
31 January 2012

Thank you for taking the time to share your feedback. I am disappointed to note that we did not meet your expectations during your stay with us in September 2011. We will review the challenges highlighted and take necessary actions to improve our guests' experience. Once again, my sincere apologies for any inconvenience caused. Best Regards, Pauline Gan More

shs92
Mumbai, India
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 19 December 2011
3
people found this review helpful

The Vistana Hotel in Kuala Lumpur (KL) is a great hotel for a short 3-4 day stay.It is quiet comfertable with all the possible amenities available for you. The staff is quiet co-operartive and polite.I loved the breakfast in the hotel very much. The biggest advantage of the hotel is that it is located at a distance of just 2-3... More

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Joseph C
Washington DC, District of Columbia
Top Contributor
51 reviews
20 helpful votes
5 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

The Vistana Hotel in Kuala Lumpur (KL) is a professional, Western-style hotel with the amenities that international visitors would expect. It was therefore a very pleasant surprise compared to the other hotels I'd found in that part of the world. I had a deluxe room, which was clean and spacious with a comfortable queen bed and a private full bath.... More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
21 November 2011

Thank you for your feedback following your recent stay at the hotel. I am delighted to note the details of your stay and how the team has made it a memorable stay experience. We certainly look forward to welcoming you back to Vistana Kuala Lumpur the next time you are in this city. Best Regards and Good Luck on your... More

FadhH
2 reviews
1 helpful vote
3 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

There are some smudge on the carpet which look like dirt or something,but spacious and nice view from my room the management should do something with the dirt on the carpet... Others good. Easy to get around with LRT monorail just a walking distance from here. More

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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
5 October 2011

Thank you for taking the time to share your recent stay experience with us. I am happy to note that you found the services of our hotel is good overall and is easy access to the trains I have taken note of your comments on the carpet condition and will work together with our housekeeping department to make it an... More

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