I stayed here for two nights, everything started off nicely. Check in was easy, room was as just as I expected. Chose this hotel mainly because of the location, easy to get around and close to KL Sentral to take me back to Airport. What disappointing was the service. Hotline service to be exact. I had problem with my password...
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Dear Guest,
Thank you for your review the contents of which have been noted with regret. Please accept my most profound apology for the inconvenience caused during your recent stay.
I have shared your feedbacks with our Front Office Manager and it was a indeed a clear need of some urgent training for this department.
It is through your feedbacks...
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Room cleaniness was ok. Location is nice for travelers who willing to explore in the central of KL.
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The location is good for shopping and food. Overall is good, cleanliness in the bathroom need to be improved further, there are dirt on the corner of the bathroom wall.
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Dear Guest
Thank you for your review the contents of which have been noted. Please accept my apology for the lack of cleanliness in the bathroom. I have shared your feedback with my housekeeping associates to improve on the overall cleanliness of the room.
We look forward to welcoming you back to Cititel Mid Valley when you are in Kuala...
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If you have a list of things to shop at Mid Valley Mega Mall but you need to have a budget place to stay then this would be the hotel for you. This hotel has a direct entrance to the shopping mall so if you have too many shopping bags in your hand then you can just pop in to...
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Dear Guest,
Thank you for your review the contents of which have been noted. The room you were staying in was a superior category however, we do have deluxe rooms which are twice the size of superior rooms and are most suitable for family.
Best regards
Edwin Low
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Stayed there during a business trip. The room was old and small. The breakfast buffet was mediocre, not too much to choose from.
However, in terms of location, the hotel was convenient. It is connected to 3 or 4 shopping malls, with great selection of local and western food, and right next to the train station, which can take you...
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Dear Guest,
Thank you for your review the contents of which have been noted.
We have scheduled for rooms renovation effective 15 February on a staggered basis and expected to complete all rooms by year end. However, we recommend you to try out deluxe rooms which are twice the size of the superior room on your next visit.
Our new...
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Cheapest of the 3 CHM Hotels in Mid-Valley, the hotel is a quite basic 3*. Fine if making a group booking for a weekend in KL, but both The Gardens Hotel and The Boulevard Hotels (both also in Mid Valley) are a level above in terms of rooms quality and hotel class, but not a huge stretch in budget. Cititel...
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My wife and I decided to book into this hotel again after our stay 6 months ago, and we decided to book the deluxe room for more space compare to the standard room. And kudos, we made the right choice. The room was bigger (I think it's about 30sqm or 32sqm) than the standard room.
The Goods
1) Reception was...
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Dear Guest,
Thank you for your review and we are most delighted to learn that you have had an enjoyable stay in our deluxe room despite some shortcomings. I have shared your feedbacks with our Executive Housekeeper to improve on our housekeeping services.
We look forward to welcoming you back to Cititel Mid Valley when you are in Kuala Lumpur....
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stay in deluxe room, very spacious as compare to superior room( twice the size of superior room). hotel is connected to the mall & convenient to get to KL city by taxis.
however, the pillow are too soft and i have neck ache after one nite sleep. also, there is no free wifi access within the entire hotel or room.
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Reviewed 19 December 2010
Dear Guest,
Thank you for your review and we are delighted to learn that you have enjoyed your stay in our deluxe room despite suffering neck ache from the soft pillows. We do provide hard pillows upon request through the housekeeping department.
Effective this year 2012, free in-room wi-fi is provided for one user per room.
We look forward to...
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My boyfriend book this hotel for us to stay at in KL for a week (20/12/11 - 27/12/11). Having read some of the reviews, we chose this hotel for its convenient location. We also booked another room for my parents as I flew them over to KL for the Xmas holidays. I thought it would be easy for them to...
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Dear Guest,
Greetings from Cititel Mid Valley Kuala Lumpur.
Thank you for accepting my sincere apologies over this unfortunate incident as per our correspondence dated 3rd and 7th Jan 2012. My associates acted as swiftly as possible when you complaint about the bites by offering room changed and extended medical assistance but was rejected.
The housekeeping asscoiates have been guided...
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we always book Cititel when we go to KL as it's pretty near the north-south highway exit and we don't have to navigate through the confusing and jammed streets of KL (although it must be said that the road to cititel is quite confusing as well). What I love about the hotel is that it is directly connected to mid...
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Dear Guest,
Thank you for your review and we are indeed delighted to learn that you and your family have had an enjoyable stay in our deluxe room. We look forward to welcoming you and your family back to Cititel Mid Valley when your plans bring you to Kuala Lumpur.
Best regards
Edwin Low
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