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Sheraton Imperial Kuala Lumpur Hotel

5.0 of 5
Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Sheraton Imperial Kuala Lumpur Hotel
Ranked #7 of 231 hotels in Kuala Lumpur
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1,328 reviews from our community

Traveller rating
    778
    387
    105
    36
    22
See reviews for
Families
227
 
Couples
520
 
Solo
147
 
Business
236
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Berlin, Germany
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW

We stayed in the Sheraton hotel from the 11th till the 22nd of May and enjoyed our stay very much. I have travelled extensively as well professionally as well as personally and have seen many 5 star hotels and was completely happy with all the services provided in the Sheraton. The breakfast is simply amazing. Its one of the largest... More

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Miri, Sarawak, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 May 2013 NEW

I had booked a De Luxe Twin Towers View room; I was given afterward the option of upgrading for free to a Suite.(rm200 difference free) due to a recent stay When checking in the room, it had no views of the Petronas Twin Towers. The suite although quite nice was outdated (1980 style) and needed a real make over: water... More

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Bangkok, Thailand
1 review
4 of 5 stars Reviewed 22 May 2013 NEW

Just had our dinner and Dim Sum in Celestial Court. Wow, the food was really nice and delicious. Very presentable and tempting to have a bite quickly when being served. Thanks to Chef Ken that is capable to prepare such delicious food. Besides the food, we must say that the service is superb, thanks to waitress named Jojo that served... More

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Nottingham
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

Excellent value for money, definitely a 5 * hotel. The front of house staff could not do enough for you, very helpful with recommendations and areas to visit and the best way to get there. The bedrooms are fantastic, worth paying extra for the petronas towers view.

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 21 May 2013 NEW via mobile

We spent there one night, room booked with spg points, one week before i got a notice that it was upgraded so we got a lovely huge suite on 33 floor overlookin petronas twin towers! View was amazing and so was the room, not to mention staff service (lady at the reception who set us all up and took us... More

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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed 19 May 2013 NEW

Stayed one night,slow checkin,Got to room no WiFI,rang reception told I was in wrong room.Which I wasn't they booked me in.The club and the staff on the 39th floor were excellent pity the reception was not as good.Went down at 10 am to tell reception i would be checking out at midday by the time I returned to my room... More

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Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
20 May 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about our Sheraton Club lounge service. Also, thanks for sharing your feedback on the service level where we could have further improved to ensure we meet the basic needs of our guests. For the... More

Petaling Jaya, Malaysia
Top Contributor
50 reviews 50 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

Firstly, we love this hotel as it holds plenty of fond memories for the both of us. We returned in December 2012 for a short stay while attending a wedding at a hotel nearby. The service was great as it took less than 10 minutes from parking to being whisked into our room. The decor of the hotel is well... More

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See 4 more reviews by rabidcow for Kuala Lumpur
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
20 May 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about speed of check-in, size of the room and hotel decor. Also, glad you choose our venue to propose to your wife and its good to hear we made your special night a memorable... More

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

Our recent sojourn at this most welcoming of destinations,following a trip that took us to many wonderous Malaysian destinations ,proved to be the jewel in the crown.Like a palatial caravanserai, we were welcomed and treated like we were the only guests staying there.. The room we were allocated on the 36th floor was both quiet and comfortable in the extreme..... More

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See 2 more reviews by Ann H for Kuala Lumpur
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
20 May 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about associates friendliness and room comfort. We are so happy to hear that you have enjoyed the stay with us! We look forward to welcoming you back to the Sheraton Imperial again if you're... More

Llwyngwril, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 13 May 2013

Went back after 8 years, had a great room 37th floor overlooking Petronas Towers.The staff so good in helping me due to my husband being disabled Love this hotel it is so convenient. The staff are so helpful. We enjoyed very good food whilst there in the main restaurant. Buffets of an evening were to die forwish I could have... More

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See 2 more reviews by Llwyngwril for Kuala Lumpur
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
20 May 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about our associates and food. Glad you enjoyed your stay with your husband! We look forward to welcoming you back to the Sheraton Imperial again if you're in KL. Best Regards, Chuck Abbott More

Corona, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 May 2013

A very nice hotel in a central area of downtown. The staff was very helpful and extremely friendly. The room was very comfortable and very well apportioned. I highly recommend, if you get the chance, that you enjoy a great meal at Villa Danielli Italian Restaurant. The food was fabulous!

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Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
14 May 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about location of the hotel, associates friendliness, room comfort level and Villa Danieli. We look forward to welcoming you back to the Sheraton Imperial again if you're in KL. Best Regards, Chuck Abbott More

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Hotel Summarization (Beta)

What travellers say

  • Club lounge(52)
  • Monorail station(49)
  • Petronas Towers(34)
  • Twin tower(30)
  • Room service(27)
  • Very nice(21)
  • Free internet(15)
  • Breakfast buffet(13)
  • Very good(13)
  • Friendly and helpful(13)

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Kuala Lumpur
#7 Luxury Hotels in Kuala Lumpur
#7 Family Hotels in Kuala Lumpur
Price range (per night): INR6,109 - 9,386
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Sheraton Imperial Kuala Lumpur Hotel welcomes you with warm Malaysian hospitality. We are conveniently located within the business and commercial district, making it easy for you to get to your workplace and city attractions. The hotel is minutes away from world-famous landmarks such as the KLCC, Petronas Twin Towers and KL Tower. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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Sheraton Imperial Kuala Lumpur Hotel
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