This hotel is very good and well located, you can easily walk to the main tourist attractions. Food is great but expensive. More

Really pleasant, spotessly clean, great service (well, a bit OTT, but still), food good, breakfast buffet insanely large, room service quick and excellent, pool area nice, beds nice. Only downside is that the a/c clicks from time to time, and I think some of the rooms aren't all that large. Ours was great though, and our ten day stay was... More

I recently stayed here with my wife for 3 nights. We were very impressed by the high level of service. All of the staff we dealt with were extremely keen to help us and ensure we had a good experience at the hotel. The rooms are also of a high standard, the beds are comfortable and the location is very... More

Was there from 6-9feb. Had a fantastic stay. The staff were great. The breakfast spread was just Fab! There was almost anything and everything that you wish for. A really great stay! More

I've been to about 20 different hotels in KL and my conclusion is that Shangri-La KL is one of the best in KL. However, this does not translate to a 5-star experience. Malaysians are warm people and this is reflected in their door staff, bell hop, concierge and waiters. The decor is good but it's not immaculate and brand new.... More

We have stayed at Shangri-La in KL for 2 nights this month, on the way back from Pangkor Laut. Before going to Pangkor Laut Resort we stayed at Mandarin Oriental. I don't understand what makes Shangri-La better than Mandarin Oriental. Both are good, with some things better in one or the other. I would say both are as good though... More

The hotel stay we had met our expectations of a 5 star property. The hotel is a 5 min walk from the Bukit Nanas monorail, which was convenient for getting around. We were assigned a room even though we arrived 3 hours earlier than the regular check in time. Front desk tried to sell us an upgrade during the check... More

We chose the comfort of the Shangri-La coming from Europe with our three young children to give ourselves the chance to get over the jet lag. We loved our stay there. I agree with some previous comments of outdated rooms and reception area, and that's why the hotel only gets 4 out of 5 from me. The ground floor restaurant,... More

We ordered a few times from the cafe and the food was not good. We also had breakfast buffet and it was so so. However, we enjoyed our stay. The hotel was very nice and friendly service. More