Right in the heart of the city, within easy walking distance of the Petronas twin towers & the KL tower. great location, superb décor, furniture, fittings & ambiance. Coupled with the efficient & attentive staff it makes this an outstanding hotel. Under normal circumstances it would have a full 5 for cleanliness but as there were building works on an... More

Wish I could stay longer! This is the best hotel I have stayed so far. We were upgraded to a premier suite, huge room, branded amenities, excellent customer service! Location is a bit off the Bukit Bintang area but they provide shuttle bus to the commercial area and shopping centre. The monorail is 5 minutes walk away. We used the... More

We staid at this property for 4 nights at a Horizon Club Suite. Having staid at multiple big city Shangri-La's I know from experience that their service levels are somewhat lower than your resort or country style property. However, this is not the case for the Shangri-La KL. We received top experience & the Shangri-La feeling from start till finish.... More

We stayed here on our way home from New Zealand. We are big fans of Shangri-La and have stayed in their resorts in Borneo so thought we would give it a go in KL. The hotel was amazing, the location was excellent within easy walking distance of the Petronas towers. We treated ourselves to a suit which was huge and... More

Stayed three nights at the end of our yearly trip to Asia. We were there during the F1 racing, so the hotel was very busy - full we were advised by reception. So paying for late checkout was not an option. We did however use the gym and spa facilities after our checkout and this was a great way to... More

I stayed in the two Shangri-La hotels in Penang before some years ago and was disappointed for many reasons, including mouldy smelling and outdated rooms. My expectations in Malaysian Shangri-La hotels were accordingly not very high. Arriving at the KL Shangri-La, we were greeted by an outstanding and professional receptionist. Unfortunately our room had a slight smell of smoke. I... More

Stayed overnight in an Executive Suite (the only one that was available) on May 16-17. Gotta say I expected more. For the way Shangri-La usually present themselves this hotel is probably worth about four stars (and I am not usually very picky when it comes to hotels). Check-in was smooth and quick. We chose a suite for the three of... More

I've stayed at the Shangri-La in Cebu, Philippines, so when we decided on a first family trip to Malaysia, I opted to book with a hotel with the best reviews - Shangri-La Kuala Lumpur. Looking up the meaning of Shangri-La in the dictionary, Merriam-Webster states, "a remote beautiful imaginary place where the life approaches perfection". Take away the word remote,... More

it was my first stay in a Shangri-La hotel. Location is nice, the most of staff looked attentive and well trained. I booked a Horizont Club room. The check in was slow and complicated. I mean the normal check in time at a chain hotel takes 1-2 minutes as they have everything on file. Here I was guided to the... More