I have stayed at this hotel twice - each time on the executive club floors, and consider it the best hotel in KL. Next to the Pavillion shopping centre and 5 minutes from 4 other major malls. Great service, excellent food, wonderful rooms. This will always be my accommodation when I am in KL. more

Booked 2 adjoining rooms at this hotel for the 5 of us. Check in was smooth and quick despite what I had expected from reading previous reviews. The service was evident from the moment we stepped out of the taxi. The rooms were reasonably sized and very comfortable with huge marble bathrooms. Breakfast was a feast with everthing you could... more

The location was unbelievable. If you are a shopper loooking for a bargain this would be it! Yes it is tired and check in was slo. Howerver for what we paid it was very good value. I would recommend this hotel to anyone. We had a 120sqm suite with breakie, three pieces of laundry per day and club access for... more

This time when i went to KL i decided on the Regent .. it was a cool place .. very affordable and service was excellent .. they have very nice and comfortable rooms, nice view, good restaurant with splendid buffet dinner on sat night and hearty breakfast. The pool was a bit small though. it is right in the heart... more

I am a hotelier so I am generally quite forgiving of operational problems. But there are definitely areas that I feel should be improved on. To begin with, let's talk about first impressions. Reservations was commendable - prompt replies, polite. Entrance was impressive too. The hotel has obviously gone through renovation/refurbishment recently. New carpets, great design - EXCEPT for the... more

Stayed here in feb 2009 with hubby, what a pleasent stay, staff were polite and helpfull at all times, rooms were huge and clean. The breakfast, lunch and dinner served at the resturant downstairs was mouth watering. Hotel is central to everything, would defintley stay here again. more

Made a booking for 6 rooms in the hotel from 25 to 28 December 2009 and I will never stay in this chain again. 1. Took numerous emails and reminders to get reservations right. 2. Put all of us in a smoking floor which stank. I'm asthmatic and of course this triggered the attacks. 3. Didn't give us the right... more

I have had similar experience as xyderblitz. I booked and paid executive lounge rates approximately RM 660 specifically because I was arriving early, and departing late - and the website stated EARLY CHECK IN LATE CHECK OUT benefit for Executive Club guests. Similarly, I arrived at 10 am. My partner and I arrived at the reception where a male hotel... more

Booked the 'Merriments Festive Package" for the weekend of X'mas. (25th to 27th Dec) Some of the things included in this package are : 1) Guaranteed Complimentary Upgrade for Weekend stay (Fri to Sun) 2) Daily Breakfast for 2 3) Shopping privileges at selected international brand outlets at Pavillion. 4) Late check out at 3pm, subject to availability. All these... more