We visited Istana KL january 2011 & were impressed with it, so returned January 2012 hoping to receive the same good experience. We did not and wont return again. We booked and e-mailed via our tour operators & personally, advising of our return with simple room requests ie no smoking, high floor, double beds & received a favourable e-mail reply.... More

I travel at least 9 times a year and use Kuala Lumpur as a base while overseas, I have stayed in approx 6 hotels in KL but now will only stay at the Hotel Istana, the staff are very proffesional and the management will do anything to make your visit as comfortable as possible. On my last visit the family... More

My boyfriend and I stayed at the Istana for two nights and wish we had stayed longer. We decided to get the airport transfer, and we were surprised at the new mercedes waiting for our arrival. The lobby is beautiful and the check in was quick and smooth, with the staff being extremely friendly and helpful. We stayed in the... More

We have stayed in KL on many occasions at a no. of hotels. We chose Istana this time basically because of excellent value offered via Venier of a Club suite which included all the benifites of access to club lounge. The service was without fault, the food in Club Lounge very good & our suite huge with a great bath.... More

Excellent,we spent 5 nights in total on our way to and from New Zealand,it's a great hotel. It's situated perfectly for sightseeing ,shopping,and dinning,would recommend hop on hop off busses or take a taxi [very cheap]. We could not fault the staff,they were friendly and helpful at all times,making our stay perfect. More

I found the location just close enough to everything as you wanted to be while not being in the real thick of it. I could walk everywhere I wanted to go. I ate most of my meals out because I wanted to try different satay restaurants but I did have breakfast here and it was very nice. I did spend... More

Istana is well situated, within walking distance from a number of useful places. One that I would like to highlight is restaurant Bijan with authentic Malay cuisine. More

For the last fifteen years, when in KL we always choose to stay at the Istana. Mainly for the location and the ambiance. We were here again in February with friends. This time we were welcomed by Lily Baharom. We were surprised that she still remember our last stay in May 2011. After all, this is a busy hotel in... More

This was the first time i had been to Kuala Lumpur and the staff here were extremely helpful in directing me in where i wanted to go and giving me advise of the best places to buy certain things i wanted. The location itself is great, i never caught a taxi or anything, everything was within walking distance The hotel... More