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BEST WESTERN PREMIER Dua Sentral

4.0 of 5
8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Hotel amenities
BEST WESTERN PREMIER Dua Sentral
Ranked #59 of 231 hotels in Kuala Lumpur
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107 reviews from our community

    Trip type
Traveller rating
    25
    45
    21
    6
    10
Date Rating
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

Stayed in 1 bedroom unit.....spacious with separate bedroom & dining....feel at home coz the unit is so cozy! TVs are placed in each bedroom as well as living room. Room facilities are good. Setback is the distance....not many places which are within walking distance except the nearby Brickfields area. You have to drive out, take taxi,shuttle service provided by hotel... More

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london
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 12 May 2013 via mobile

Positives: Great central location Good value rooms,lovely views Staff are helpful and friendly.. well done to the room service Negatives Had to be moved rooms 3 times due to each of the rooms having a problem with air conditioning. Advice: Check the air conditioning as soon as you enter the room

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
13 May 2013

Dear Guest I really appreciate your supportive comments and have taken your concerns immediately to my management team to rectify the situation. I do thank you for your patronage and look forward to welcoming you back to the hotel on a future occasion. Sincerely Ian Hurst More

Shah Alam
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 May 2013

At first I chose this hotel due to its central location within the city and because of the fairly good reviews from this website. However, the nightmare began as soon as we reached the hotel. We have to wait for 10 mins unattended at the check-in counter. Even though the other reception counters were available, we weren't informed or redirected... More

Was this review helpful? Yes 1
BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
13 May 2013

Dear Posh_traveller 2010 I am naturally very concerned and understand your annoyance and distrust of the services provided by the hotel. I do appreciate the in-depth account of your hotel experience with us, I have been allowed to demonstrate to those concerned who made the error to ensure that the procedures implemented are followed and that corrective measures have been... More

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4 of 5 stars Reviewed 8 May 2013

I stayed here with my husband first week of May this year...during the election!!! We were very much looking forward to this holiday in KL, as we were meeting our friends who recommended this hotel to us. We booked thru Agoda and requested for a pick up from the airport, which did not happen, so the manager offered us an... More

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BWP2Sentral, General Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
9 May 2013

Dear Annapawlik Thank you so much for your gracious response and for the supportive comments reflective of a great stay at the Best Western Premier Dua Sentral! Whilst certain concerns were raised, I do assure you that they will be followed up and placed for an improvement in the areas mentioned. The important point raised is the holiday experience and... More

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 May 2013

The hotel is new. Rooms are fantastic and very spacious. Comes with free Wi-Fi in the lobby and rooms. Variety in food options with 3 restaurants and a bar. Some live performances available at the bar 6 nights a week. This hotel also has an outdoor infinity pool on the 6th floor. Amazing view in the evenings. Getting to the... More

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See 8 more reviews by sidious19 for Kuala Lumpur
BWP2Sentral, Public Relations Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
6 May 2013

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you very much for your recent feedback. We appreciate you taking the time to let us know your comments and are delighted that you found our accommodation well-appointed as well as varieties food & beverage outlet. Not to forget, amaizing views of Kuala Lumpur city. Do tell your friends... More

Mauritius
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 30 April 2013

Stayed there for one night.Close to KL Sentral station.Free shuttle bus available to KLCC.Not convenient for first time visitors who want to explore the vicinity as there is noting to see.No food courts etc.The corridor is quite dark & not too welcoming.Quite noisy for those who have light sleep because the windows are not really sound proof and the motorway... More

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BWP2Sentral, Public Relations Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
5 May 2013

Dear Valued Guest, Thank you for taking the time to review our property. For your kind information, BEST WESTERN PREMIER Dua Sentral is a mere 15-minute away from the main attractions; KLCC, Petaling Street, Merdeka Square, The National Museum and many more. The Management value your comments and rest assured we will endeavour to deliver our utmost best to ensure... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 29 April 2013

I chose this hotel on the basis it was close to KL Sentral station. It's about 10 minutes walk and through construction areas which made it a bit difficult if you're dragging a suitcase. I can only assume because I arrived by foot the doorman didn't think it was worth opening the door for me and left me to struggle... More

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BWP2Sentral, Public Relations Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
3 May 2013

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you for taking the time to review our hotel. Your opinion matters the most to us as this will assist us in improving / ugrading our services. We are sincerely disappointed that we did not meet your expectations throughout your stay. We would like to assure you that we... More

Nusa Dua, Indonesia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 29 April 2013

We were staying for 3 nights last week and were upgraded to Suite as Deluxe Room was fully booked. It is surprising nice and clean Suite with mini kitchen. But there was nothing in the kitchen, no spoon, no fork, no plate and no stove. We were wondering why there is kitchen but nothing there. Its said 500 meters walking... More

Was this review helpful? Yes 1
BWP2Sentral, Public Relations Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
3 May 2013

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you for taking the time to review our hotel. Providing our guests with the best possible hospitality and service has always been our mission and we are disheartened to learn that we did not meet your expectations. We wish to inform you that due to fire and safety reasons... More

Penang Island, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 April 2013

I stayed a night at the hotel and was upgraded to a suite upon check in. The front desk staff and the customer service team were very helpful and attentive. The front desk staff even offered to help me booked a taxi for my appointment the next morning. The suite was spacious with a very comfortable bed. There was also... More

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BWP2Sentral, Public Relations Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
3 May 2013

Dear Sir/ Madam, Greetings from BEST WESTERN PREMIER Dua Sentral! Thank you for taking the time to review our hotel. We value the opinions of our customers and are absolutely delighted to hear that our service and hotel room met your expectations! Your comfort and pleasure is our utmost priority. Do tell your friends about us as we would love... More

Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 25 April 2013

Nice hotel with nice room. The food was delicious. It was quite hard to find this hotel. We lost for about an hour. Confuse with the road and signboard. Can consider modern type of hotel. Nice view from their swimming pool.

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BWP2Sentral, Public Relations Manager at BEST WESTERN PREMIER Dua Sentral, responded to this review
29 April 2013

Dear Valued Guest, Thank you for taking time to review our hotel. We’re delighted to know that you had a wonderful experience during your recent stay with us. Providing our guests with the best possible hospitality and service has always been our mission. However, we regret that you had difficulty in locating our property. The Management acknowledges this and we... More

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Additional Information about BEST WESTERN PREMIER Dua Sentral

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #59 of 231 hotels in Kuala Lumpur
Price range (per night): INR3,732 - 7,409
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
BEST WESTERN PREMIER Dua Sentral is strategically located in the heart of Kuala Lumpur's new business, financial and transportation development at KL Sentral. Just 28 minutes from the Kuala Lumpur International Airport via KLIA Express and 30 minutes from Bukit Bintang, the hotel will be the flagship of BEST WESTERN INTERNATIONAL in Malaysia.The hotel offers a combination of 362 contemporary guest rooms of Deluxe, One and Two Bedroom Suites as well as a Presidential Suite with lounge and kitchenettes attached. All rooms have individual controlled air conditioning, LCD interactive TV with DVD player, free WIFI, broadband, in-room safe, complimentary coffee and tea making facilities, Ipod dock and bathrooms with bath and I rain forest showers.Guests will be treated to an array of culinary experiences, including the Kembali Kitchen which serves traditional Malaysian and international dishes, Hugo's on 6 - a fusion restaurant combining Mediterranean and Oriental flavours, and Grill 582 - which offers the finest steaks and seafood.BEST WESTERN PREMIER Dua Sentral will also offer business travellers and groups eight function rooms that are able to accommodate up to 140 delegates. An infinity swimming pool and Best Western's exclusive signature spa - Bhuvana Spa Luxe - is also available for a more relaxing experience.A stay at BEST WESTERN PREMIER Dua Sentral will always leave a lasting impression, with its distinct style and personalized guest services. Whether staying for a relaxing vacation or an important business meeting, plush amenities and features provide a refined level of comfort for all travellers. ... more   less 
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