Large, clean and friendly service from staff. Looks very luxurious on the outside although a shame that the rooms are a bit dated.. Service was great and staff were very helpful. Having a bus take you from the airport to the door for 1500yen was fantastic after a long flight. Overall a great hotel to stay when arriving in Osaka.... More

This is an impressive hotel. Rooms are very large It is well postioned being close to rail line and the normal abundant shops and restaurants that congregate there. Hotel handles well in an earthquake, something that was a bit of an unplanned Japanese experience Breakfast met the ususal high Japanese standard

Beautiful hotel in all respects, service, amenities, ambience, buffet breakfast. I was quite worried about smoke smell in room after reading other trip advisor reviews. This was not my experience at all. As a non smoker I am very sensitive to smoke and there was no hint of it anywhere in the hotel including my room. Chinese restaurant in hotel... More

Well appointed, spacious room; very helpful staff; wired internet; Little out of central Osaka but very handy to rail station and subway. Good variety of restaurants in-house and also on the top floors of the department store next door. We stayed 3 nights on our own and one within a tour and would go back again. Recommend it highly.

We used points to stay at this miyako and unfortunately turned down the upgrade we were offered since they only had twin suites. We should have taken the upgrade...the rooms were very dingy and outdated with a smokey smell. Put a small damper on our last nights in Tokyo. But the top floor bar was lovely, and the included breakfast... More

This Sheraton is conveniently located centrally, next to a large mall. Utilized by large tour groups as well as for business, the lobby is crowded, and the line and wait for the breakfast buffet (which was better than average) was a disadvantage; elevators slow and inadequate. Room small by American standards, bed hard but ok; frig in room plus water... More

Friends and I spent one night at this hotel. The service upon arrival was fantastic. The bell boy was absolutely gorgeous helping us with our bags to our room. The room was a good size and nice and clean. The hotel is in a good location- right above the train station. The buffet breakfast is a must. Unfortunately the pillows... More

It is situated in one of the most convenient stations, and the airport limo bus stops right at its entrance. Main shopping district is 1-2 subway stops away. Services are good but so you should expect from anywhere in this country. We have no choice but to stay as this "4 star" as part of an airline package, and it... More

This Sheraton Hotel is a huge hotel.The entrance is on the ground floor and right in front of it is the Airport Limousine bus stop.Next door is the Kintetsu Department store and railway station so very convenient. Lobby is accessed by the escalator or lifts and is about 3 floors up.Reception occupies the back part of the hotel while a... More