Probably the most professional staff of any hotel we stayed in our 5 weeks in Japan. English can be a problem, like in so many hotels in Japan, but there is always someone coming to the rescue. We stayed on the Executive floor and can only recommend it! Up there everyone speaks English, the service is great and the views... More

Though located a good 15-20 min walk from Osaka Station, this hotel has much larger rooms than the Hilton which we normally stay at. The bus shuttle to the station runs every 15 mins to overcome any inconvenience of location. The rooms were large (very large for Japanese standards) and we asked for a view of the Umeda Sky Building... More

Stayed here for two nights on a pleasure trip with my Japanese host. Because our requested standard rooms weren't available, we were upgraded to corner suites, which were huge. Only negative was mine was a smoking room, which had to be sprayed to knock down the lingering smell of smoke. The hotel staff was wonderful and helped us find some... More

We spent only one night here before taking hi-speed rail to Kyoto. This is your typical Westin Biz Hotel...except that it is one of the newer hotels in Osaka. Very good location; surrounded by the city of Osaka and a nice garden. Service was very good and excellent breakfast included. More

no matter if you arrive from the airport, come from shopping or just want to have a drink - everybody at the Westin is always extremely friendly and would go any time out of their way to take as good care of you as anyhow possible. Everything is very well maintained and clean. Our room was spacious with a large... More

really great hotel...service is awesome...rooms are great....breakfast buffet is excellent More

I actually liked this hotel. I got upgraded to a suite - that helps sway a persons judgement. There is an extensive array of restaurants: French, Italian, Chinese (Michelin hat), Japanese. Menus are Ok but drinks are pricey - we settled for 2 glasses of champagne at 2000 Yen each. Breakfast service is excellent. Laundry did a good job. Nice... More

I'm writing this from my room in Westin Osaka. Excellent breakfast (with very good sausages and Japanese melons) & spacious room. Waiters are very slow with coffee. I always have to ask twice before they serve coffee. About 15 minutes walk to the station or 10 mins via the shuttle. Service is good too. Management spent about 2 hours patiently... More

The hotel is a long trek from Osaka station. They do have a shuttle bus but it does not leave so frequently. Rooms were fine and spacious, although the hotel is getting old. Also the staff in general is a notch below the friendliness and service usual in Japan. There is a nice Malaysian restaurant near the hotel (2 minutes)... More