This was our first trip to Japan and we were a litte hesitant since we do not speak Japanese. The hotel staff here are very friendly and even if one is not fluent in English he or she quickly locates another staff member who is. The 10th floor lounge is wonderful and the concierge was very helpful even obtaining reservations... More

A standard good quality conservative expensive Japanese hotel. But do not bother if you like to stay fit and don't want to pay an extra 2,100 yen just to use the gym! Very surprised that they want to charge extra for a hotel service that is pretty well standard in large expensive hotels. And I had to pay a 5,000... More

No bar is more unique than this one!!! Makes any drink more delicious and appetizing! The Ice Bar is open for a month and ends Feb. 28th. If you ever get a chance to socialize here, please write a review. I'm so thrilled to spread the word.

quiet and easy location, We hada suite with a cmmanding view of the river. Hotel is agedyet very well kept. The parking is convenient. Great service though no one speak a lot ofEnglish. We had to ask a taxi driver to set ourGPS in Japanese.

This is a wonderful hotel. It is about a half-km from the tourist area of susukino, and has many more interesting restaurants nearby - ask for directions to "Power Cook" and Toriton, for example. The rooms are very large and we stay here every time we come to Sapporo -- our favorite here.

We stayed previously, as a family of 4, in Sapporo earlier in the year for the snow festival. We stayed then at the Royton because of the location, across the street from the Snow festival. We all thought the Renaissance property was better. First, it's in better physical shape. We stayed in a 2 bedroom suite which was huge by... More

we stay here for 4 nights at Thanksgiving. location is a little off but only 15 minutes walk to subway. room is good size. breakfast is great. We got free breakfast as platinum (great deal). Japan is expensive so this breakfast really helps. Staff are great. Will stay here again.

The property handled the Earthquake-on-Arrival well. No loud cracking sounds, just a smooth rumble so I can give it a Seismic 5-star rating. No surprise given Japan's leadership is seismic building design. I stayed 2 nights in a Deluxe Club Floor Room at this property. For the price point that I had, I was happy with the property. There are... More

The hotel staff is the highlight of this hotel. They are super helpful and very attentive. The hotel itself is OK. The rooms are spacious and clean. My biggest problem was that they had turned the air conditioning off and my room was very hot and uncomfortable. I slept with the window open but it didn't help. While I was... More