Decent Hotel, good restaurants and good breakfast. Go for rooms above 6th floor as Karoake Bar on ground floor. Very good city clean and tourist friendly. Nice Health Club and massage centre. You can take city tours from hotel or do it on your own. The cultural show is must.

I stayed here for 3 weeks in 2007 and returned again in 2012 after trying other hotels in the area. To refine my rating some I would give it average plus. My room on the 4th floor was a junior suite with separate bedroom with office desk and king bed. The room is aging but still reflects quality and good... More

Living in the US you would think Best Western is on the lower end of the scale when it comes to hotels. In Hangzhou there are MULTIPLE options and all having the same or similar price range. The good: For Americans, a best western is just that, a basic hotel, having all the basics you would need and know that... More

I have stopped in this hotel on business and unfortunately it is a little bit tired. The rooms particularly lower floor all surfaces worn, carpet and bathrooms have definitely seen better days. Staff friendly and helpful. Air conditioning does not cool room down in Winter could not get room temp below 24. Breakfast ok but buffet dinner can be a... More

Large and grand looking on the inside with attentive and helpful staff. Many cannot speak good English so be patient and speak slowly. Loved my first taste of the famous 'long jing' tea in the restaurant, and rooms provide long jing and green tea bags. A couple of faults - beds were very hard and the room ventilation was inadequate.... More

This was by far the worst hotel we stayed in in China. The entrance and public areas were very inviting. The main problem was the air conditioning in our bedroom. It made us ill, they were supposed to send someone to check it out, they didn`t bother. The bathroom was cramped, and there was black mould on the tiles. Certainly... More

We cannot fault this hotel. Unfortunately only had one night here on our China Tour. Front Desk staff very friendly and efficient. When I think of this hotel, I remember the buffet dinner that we had that night. One word - fantastic - This would have to be the best buffet ever. Anything and everything you could think of was... More

I go to Hangzhou for business at least once a month and whenever I am in Hangzhou, I either stay at the Best Western or the Hyatt. My advice? Splurge a little and stay at the Hyatt if you are looking to experience Hangzhou as a tourist. This entire hotel is dated with poor staff training, I am a Mandarin... More

I had the misfortune of staying here for 2 weeks in September 2010, and it was an absolute nightmare. (I was actually booked for 3 weeks, but switched hotels after I couldn’t take it anymore.) Please don’t make the same mistake I did by staying here. There were many problems, but the biggest by far was the air conditioning. The... More